Brandon H. Lozano
La Habra,CA
Overview
7
7
years of professional experience
Work History
Customer Tech Support Tier 1
WAO Holdings
Remote
04.2023 - Current
- Resolved 90% of Tier 1 technical issues on first contact, reducing ticket escalations by 20%.
- Investigated phishing attempts, malware alerts, and authentication issues for secure access control.
- Assisted users with two-factor authentication (2FA) and digital wallet security integration.
- Conducted internal security reviews and analyzed authentication security logs to ensure compliance with institutional polices and identify policy violations.
Private Client Banker
JP Morgan Chase
Irvine, CA
11.2017 - 07.2022
- Enforced institutional security policies to safeguard client accounts and protect PII, including compliance with AML (Anti-Money Laundering) and PCI DSS for credit card security,
- Successfully achieved 100% audit compliance rating during regulatory review.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT06-2026
Skills
- Networking: LAN/WAN, VPN, DHCP, DNS, IDS/IPS, Firewalls
- Operating Systems: Windows 10/11, Windows Server 2016/2019, macOS, Linux
- Cloud & IAM: Azure AD, MFA, Duo Security, Office 365 Security
- Ticketing & Support: Jira Service Desk, Freshdesk, Salesforce, HubSpot
- Compliance Frameworks: PCI DSS, ISO 27001, HIPAA
- Scripting & Automation: Python (in progress), Bash (basic)
Accomplishments
- Multiple 1% Better Awards - WAO Holdings (Recognized for elevating technical support standards)
- Employee of the Quarter - JP Morgan Chase (Awarded for exceptional security compliance & customer satisfaction)
Timeline
Customer Tech Support Tier 1
WAO Holdings
04.2023 - Current
Private Client Banker
JP Morgan Chase
11.2017 - 07.2022
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University