Luis Salas
San Antonio,TX
Summary
IT Network Engineer and U.S. Army Veteran with over a decade of experience. Skilled in helpdesk management, troubleshooting, network administration, and critical infrastructure. Expert in network security and enhancing operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
User Support Field Tech 1
Central Health
07.2023 - Current
- Serve as a bridge between User Support and customers for assigned sites/locations
- Maintain regular communication with leadership and users
- Resolve escalated support tickets and technical issues
- Coordinate hardware and software deployment
- Provide troubleshooting and maintenance for IT equipment
- Offer on-call support when required
- Document solutions and suggest improvements
- Travel to provide on-site support as needed
- Plan and oversee deployment and maintenance of hardware, software, and network infrastructure
- Perform basic network troubleshooting to maintain uninterrupted operations
- Manage hardware deployment, including reception, staging, and deployment of devices
- Drive network infrastructure upgrades for seamless connectivity.
- Executed regular software upgrades on devices used in the field to ensure optimal performance during ongoing projects.
- Contributed to process improvement initiatives, resulting in increased operational efficiency and cost savings.
Water Treatment Specialist
United States Army
07.2020 - 04.2022
- Supervised, maintained, and installed water purification equipment and ensured that clean water is stored and available
- Performed water quality tests and inspect facilities and food supplies for the presence of disease, germs, and other conditions or hazards to health and the environment
- Conducted water quality analysis testing and verification, assisted in water reconnaissance and site preparation, operated and maintained water treatment equipment, and assisted in the setup of water treatment activity.
Telecom Field Technician
Direct Line, Inc.
10.2019 - 02.2020
- Collaborated on designing client's telecom networks to meet specific needs
- Led setup and troubleshooting of telecom systems for reliable connectivity
- Analyzed network performance, suggesting improvements for efficiency
- Ensured adherence to company policies and external regulations
- Proficient in telecom equipment and systems like fiber optics and VoIP
- Managed routers, switches, and access points for optimal performance.
Cable Technician
OCC Communications /TAK Communications (Xfinity Contractor)
02.2018 - 10.2019
- Strong technical skills in cable TV, internet, and phone services
- Perform routine engineering tasks independently
- Address customer inquiries and resolve issues professionally
- Ensure high-quality service installations and activations
- Diagnose and fix technical issues promptly
- Proficient in installing and managing various cable types.
Network Analyst
Telefonica-Movistar
02.2014 - 07.2017
- Managed audits for Movistar collaborating companies in coastal regions, ensuring compliance
- Oversaw troubleshooting of copper and fiber optic networks for optimal performance
- Directed meetings to set and surpass connection targets, driving network growth
- Led a team in planning and testing cable installations and maintenance projects
- Demonstrated expertise in copper and fiber optic cabling, ensuring standards compliance
- Utilized testing equipment to verify cable performance and troubleshoot issues
- Designed cable management solutions for efficient installations
- Provided leadership, motivating technicians to complete tasks to high standards.
Education
Bachelor of Science - Telecommunications Engineer
Universidad Nacional Abierta Y A Distancia UNAD
Cartagena Colombia09.2016
Skills
- Networking Protocols: TCP/IP, OSPF, BGP, IGRP, EIGRP
- Network Design: LAN/WAN design, network architecture, VLAN configuration, subnetting
- Network Security: Firewalls, VPN, IDS/IPS, Security, Cisco,
- Routing and Switching: Cisco routers and switches,firewall
- Wireless Networking: Wi-Fi, Wireless Access Points, wireless network design
- Cloud Networking: AWS, Azure, Google Cloud, hybrid cloud solutions
- Network Monitoring: SNMP,, Wireshark, SolarWinds, Nagios
- Load Balancers:Citrix ADC,Proxy
- Virtualization: VMware, Hyper-V, network function virtualization (NFV)
- Operating Systems: Windows Server, Linux, Unix, Mac OS
- VoIP: SIP, VoIP setup and management, IP telephony
- Quality of Service (QoS): Traffic shaping, prioritization, bandwidth management
- DNS/DHCP: Domain Name System management, Dynamic Host Configuration Protocol
- Hardware: Network hardware installation, cabling, rack setup, patch panels
- Backup and Recovery: Disaster recovery planning, backup solutions, data integrity
Education Certification
Cisco CCNA
CompTia A+
CompTIa Network+
CompTia Security+
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
User Support Field Tech 1
Central Health
07.2023 - Current
Water Treatment Specialist
United States Army
07.2020 - 04.2022
Telecom Field Technician
Direct Line, Inc.
10.2019 - 02.2020
Cable Technician
OCC Communications /TAK Communications (Xfinity Contractor)
02.2018 - 10.2019
Network Analyst
Telefonica-Movistar
02.2014 - 07.2017
Bachelor of Science - Telecommunications Engineer
Universidad Nacional Abierta Y A Distancia UNAD
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