Andrew Costell
Etna,OH
Summary
Hardworking Director knowledgeable about business practices in the Damage Prevention industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.
Overview
31
31
years of professional experience
Work History
Associate/Director of Damage Prevention
SAM, LLC
11.2013 - Current
- Led teams of up to 100 personnel, managing daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- As a Senior leader I managed all aspects of the operations.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Spearheaded the development and launch of a new product line, leading to increased market share and customer satisfaction.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
- Actively participated in industry conferences and networking events, increasing company visibility and creating valuable connections with peers.
- Negotiated favorable contract terms with vendors and suppliers, resulting in significant cost savings without sacrificing service or quality standards.
- Led the successful acquisition of a smaller competitor, integrating their assets seamlessly into existing operations.
- Trained and mentored new employees on industry practices and business operations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Manager
Woolpert
10.2006 - 10.2013
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Operations Manager
USIC
02.1993 - 09.2006
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Some College (No Degree) - General Studies
University of Toledo
Toledo, OHHigh School Diploma -
Springfield High School
Holland, OH06.1992
Skills
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- Relationship Building
- Decision-Making
- Key relationship management
- Operations Management
- Key relationship development
- Hiring and Training
- Negotiation
- Team Operations
Accomplishments
Over the last 8 years I have been sucessful at building a strong Management team and field support staff that covers multiple states, clients, and over 30 million dollars a year in revenue. We have performed this work with minimal issues and high client satisfaction.
Timeline
Associate/Director of Damage Prevention
SAM, LLC
11.2013 - Current
Senior Manager
Woolpert
10.2006 - 10.2013
Operations Manager
USIC
02.1993 - 09.2006
Some College (No Degree) - General Studies
University of Toledo
High School Diploma -
Springfield High School
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