Andrew Couch
Fresno,CA
Summary
Detail-oriented professional with a strong background in customer service, schedule management, and administrative support. Proven ability to enhance client satisfaction through effective communication and streamlined operations.
Overview
5
5
years of professional experience
Work History
Client Liaison
Mystique Medical Spa
04.2023 - 05.2026
- Managed scheduling and appointment coordination for optimal client satisfaction.
- Collaborated with aesthetic staff to ensure seamless treatment delivery and follow-up care.
- Resolved client inquiries and concerns, enhancing overall service experience.
- Trained new hires on customer service protocols and operational procedures.
Receptionist
Kawano Family Dental
07.2021 - 04.2023
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Coordinated communication between dental staff and patients to streamline workflows.
Education
Associate of Science - Business Administration
Clovis Community College
Fresno, CA03.2023
Manicurist License - Manicuring
Lyle’s College of Beauty
Fresno05.2026
Skills
- Customer service expertise
- Schedule management
- Professional telephone demeanor
- Administrative support
- Payment processing
- Customer education
- Attention to detail
- Excellent communication
- Organizational skills
Timeline
Client Liaison
Mystique Medical Spa
04.2023 - 05.2026
Receptionist
Kawano Family Dental
07.2021 - 04.2023
Manicurist License - Manicuring
Lyle’s College of Beauty
Associate of Science - Business Administration
Clovis Community College