Andrew Cousineau

• Own and grow a $20M+ annual book of business, consistently retaining >95% of annual program revenue while expanding services across strategic biopharma client accounts

• Drive $5M in annual account expansion, fully retained through ROI validation analyses, executive business reviews, and program defense conversations

• Lead executive‑level monthly, quarterly, and annual business reviews, aligning on KPIs, validating program performance, and identifying optimization and growth opportunities

• Deliver proactive, consultative access and commercialization strategies aligned to patient access, reimbursement, and brand lifecycle objectives across multiple therapeutic areas

• Negotiate and renew multi‑million‑dollar program contracts, protecting revenue, mitigating financial and operational risk, and securing long‑term client commitments

• Lead platform enablement and training for 50+ field users, driving adoption and effective execution across client sales and field teams

• Translate pharma market, access, and policy trends into actionable insights that inform brand strategy and optimization decisions

• Leverage Salesforce, Tableau, SQL Server, and SharePoint to analyze performance, track KPIs, and support data‑driven client and internal decision‑making

• Conducted both inbound and outbound white glove customer support to aid users in completing the prior authorization process
• Led team of twelve in implementing tracking initiatives that were used to recognize and resolve brand-specific program issues
• Identified program inefficiencies and collaborated with internal product leaders to develop more streamlined workflows
• Provided internal account management team with actionable insights that improved program performance and delivered additional value to their clients

• Managed and serviced over 120 accounts for season ticket holders and clients of organization with a portfolio value of $1.1 million annually
• Generated over $75,000 in new business revenue through sales of group and season tickets
• Maintained highest customer satisfaction rating on the 2017 Inside Sales team
• Conducted over 100 daily outbound call efforts as well as in-person appointments to engage with prospects and account holders
• Drove a 35% year-over-year revenue increase across inherited group night accounts