Andrew Craft
Mansfield
Summary
Driven IT Specialist with seven years of proven success managing, designing, and implementing information system solutions. Analytical and skilled in understanding business problems to develop solutions that improve functionality. Talented at working effectively in collaborative and self-motivated environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Administrator
Richland County Juvenile Court
10.2022 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Cyber Systems Operator
Ohio Air National Guard
12.2021 - Current
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Maintained applications to keep software current with necessary software updates and upgrades.
Machinist
Emerson Electric
08.2019 - 05.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in formal internal design reviews of proposed products and components.
Cyber Network Operator
United States Marine Corps
06.2014 - 06.2018
- Provided Tier 1 & 2 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
Education
Graduate - Cyber Systems Administration
Cyber Systems Operator Course
Keesler AFB08.2022
Honor Graduate - Cyber Operations And Warfare
0651 Cyber Network Course
Twentynine Palms, CA05.2015
Skills
- Customer Service
- Mobile device management
- Internetworking Devices
- Policy Management
- Hardware diagnostics
- Server Management
- SQL Table Management
- Ticketing Systems
Certification
- Security +
- CCT Data Center
- AWS Cloud Practitioner
Timeline
IT Administrator
Richland County Juvenile Court
10.2022 - Current
Cyber Systems Operator
Ohio Air National Guard
12.2021 - Current
Machinist
Emerson Electric
08.2019 - 05.2022
Cyber Network Operator
United States Marine Corps
06.2014 - 06.2018
- Security +
- CCT Data Center
- AWS Cloud Practitioner
Graduate - Cyber Systems Administration
Cyber Systems Operator Course
Honor Graduate - Cyber Operations And Warfare
0651 Cyber Network Course
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