Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Crump

Concord,NC

Summary

Dynamic Pest Technician and Assistant Manager with a proven track record at Terminix Inc for enhancing client satisfaction and retention through exceptional service and transparent communication. Skilled in rodent control, pest inspection, and maintaining safety protocols. Demonstrated ability to develop strategic plans for business growth and improve customer experience. Excelled in team supervision, fostering professional growth and operational efficiency.

Overview

7
7
years of professional experience

Work History

Pest Technician

Terminix Inc
10.2023 - Current
  • Enhanced client satisfaction by providing detailed explanations of treatment procedures and prevention methods.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Performed general pest control solutions such as bed bug and termite inspections and treatments.
  • Increased client retention with exceptional customer service and follow-up appointments for ongoing pest management.
  • Developed strong relationships with customers by establishing trust through transparent communication regarding treatment expectations and results achieved over time.

Pest Technician

Home Paramount
09.2020 - 10.2022
  • Enhanced client satisfaction by providing detailed explanations of treatment procedures and prevention methods.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Continuously updated knowledge on pest biology, behavior, and control measures through ongoing professional development opportunities.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.

Security Officer

Magestic Security
01.2022 - 03.2022
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Checked and verified photo identification prior to granting facility access.

Assistant Manager

Jimmy John's
01.2020 - 07.2020
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Manager

Premier Self Storage
04.2018 - 05.2019
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

CNA Certificate - CNA

Muhlenberg Career Development Center
Greenville, KY
02.2012

HSD - HSD

Home Schooled
Concord, NC
03.2009

Skills

  • Driver's License
  • Rodent Control
  • Pest inspection
  • Safety Procedures
  • Safety Protocols
  • First Aid Training
  • Reporting and documentation
  • Property and facility inspections

Timeline

Pest Technician

Terminix Inc
10.2023 - Current

Security Officer

Magestic Security
01.2022 - 03.2022

Pest Technician

Home Paramount
09.2020 - 10.2022

Assistant Manager

Jimmy John's
01.2020 - 07.2020

Assistant Manager

Premier Self Storage
04.2018 - 05.2019

CNA Certificate - CNA

Muhlenberg Career Development Center

HSD - HSD

Home Schooled

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Andrew Crump