Andrew Crush
Phoenix,AZ
Summary
An accomplished service advisor who is hard working and self-motivated. Also a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking forward to the next challenge ahead to tackle head on.
Overview
10
10
years of professional experience
Work History
Service Advisor
Bell Honda
Phoenix , AZ
07.2019 - Current
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
- Used knowledge of services to recommend additional products and offerings to customers.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Surpassed sales goals through implementation of successful marketing strategies.
Service Advisor
Midway Chevrolet Inc.
Phoenix , AZ
09.2018 - 06.2019
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Answered phone calls and responded to questions and concerns.
Service Advisor
Arrowhead Honda
Phoenix , AZ
04.2018 - 06.2018
- Provided customers with excellent experience, address customer concerns and provide great customer service.
- Explained amount for expected services and provided detailed answers to customer questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Car Wash Attendant/Service Advisor/Lot Attendant
Bell Honda
Phoenix , AZ
09.2013 - 04.2018
- Supervised a staff of 8 employees as car wash employee manager, maintained daily schedule and ensured quality customer service.
- As service lot attendant, initiated and started the process with the customers, greeted them with a smile and pointed them in the right direction
- Also assisted service advisors with daily tasks, parking customer vehicles and providing customers with additional assistance.
- Performed daily tasks of washing windows, sweeping service drive, removing trash.
- As service advisor provided customer with excellent customer service, addressing their concerns and relaying any needed information and services from the multi-point inspection
- Also provided knowledge to customers about mechanical components without overwhelming them.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05.2008
Some College (No Degree) - Computer Information Technology
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZSkills
- Computer Skills
- Customer Consulting
- Tech-Savvy
- Price Quoting
- Data Entry
- Sales Expertise
- Technical Support
Timeline
Service Advisor
Bell Honda
07.2019 - Current
Service Advisor
Midway Chevrolet Inc.
09.2018 - 06.2019
Service Advisor
Arrowhead Honda
04.2018 - 06.2018
Car Wash Attendant/Service Advisor/Lot Attendant
Bell Honda
09.2013 - 04.2018
High School Diploma -
North Canyon High School
Some College (No Degree) - Computer Information Technology
Maricopa Community Colleges - Paradise Valley Community College
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