Michael Coleman
Surprise,AZ
Summary
Seeking a Position with a well-established organization that will utilize my strong dedication to exceeding goals, maximize customer service and a long lasting relationship with the company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Consultant
Bell Honda
Phoenix, AZ
03.2024 - Current
- Set appointments
- Provide product knowledge
- Minor finance advisor
- Sales
Customer Service Representative
Intouch CX
Mesa, AZ
08.2023 - 03.2024
- Inbound calls
- Billing
- Troubleshooting
- Technical support
Car Sales Representative
Peoria Nissan
Peoria, AZ
07.2022 - 10.2022
- Provide product knowledge customer service
Store Clerk
Circle K
Surprise, AZ
12.2019 - 08.2022
- Operate register
- Maintain store
- Upsell
- Knowledge providing adequate service to various customers
Lead Detail Manager
Orangewood RV
Surprise, AZ
02.2020 - 07.2022
- Communicate with service advisers in regards to detailing
- Identify and manage all orders within the detailing department, products, and equipment.
- Help maintain a safe and organized workplace.
- Perform other duties as requested
Call Retention Specialist
Empereon Marketing LLC
Phoenix, AZ
09.2016 - 08.2019
- Communicate with customers
- Support Staff
- Collecting data about customer service trends
- Recording/Responding to customer complaints
- Developing strategies to retain customers
- Measuring key performance metrics related to churn
Lead Trainer/Distributor
The Flyer Distributor
Mesa, AZ
02.2014 - 09.2016
- Distribute flyers to residences
- Train new employees as well as over seeing the quality of work ethic
- Inform potential customers of our service
Laborer
Super Bowl Construction
Phoenix, AZ
12.2013 - 02.2014
- Provide support service: set-up and break down of equipment.
- Communicate with employees to complete all tasks in a timely manner.
- Assist in properly cleaning and storing equipment at the conclusion of the event.
Floor Agent
West Business Services
Mesa, AZ
03.2012 - 08.2012
- Support and provide superior service via phones, email, and faxes as a receiver. Communicate with team members, or independently, to complete all tasks in a timely manner.
- Communicate with team members, or independently, to complete all tasks in a timely manner.
- Focus on detail-oriented processing of payments, product ordering, and look-ups.
CSR/Maintenance/Warehouse Worker
Toys"R"Us
Scottsdale, AZ
06.2008 - 03.2009
- Address all spills and hazardous conditions immediately, including wet floors, spills of all types and any other unsafe conditions
- Responsible for the proper inventorying, storage, preparation of order list organization of all maintenance supplies
- Demonstrate ability to communicate effectively with staff, residents, and the general public
Cashier/Team Member
Whatabuger
Scottsdale, AZ
07.2007 - 10.2007
- Advise customers on specials and promotional items.
- Handle all currency transactions or food preparation accurately.
- Communicate clearly and positively with co-workers and management.
Sales Associate
AutoZone
Scottsdale, AZ
10.2006 - 03.2007
- Described use and operation of merchandise to customers.
- Maintained a welcoming and professional customer service, as well as providing excellent knowledge of all products and store policies.
- Used creative problem-solving methods and successfully resolved customer issues.
- Keep store clean and organized at all times throughout the day.
Education
Certification - Automotive Technology
Arizona Automotive Institute
Glendale, AZ09-2006
Skills
- Sales consultant
- Computer skill
- Computer program literate
- Outbound and inbound customer service calls
- Troubleshooting
- Customer communications specialist
- Leadership and management
- Monetary skills
- CRM proficiency
- Certified automotive tech
- Contract negotiation and closing tactics
- Online Marketing
- Product and service knowledge
- Persuasive Communication
- Customer service specialist
- Account management
- Billing
Certification
- Automotive Technology Certification
Languages
English
Professional
References
References available upon request.
Timeline
Sales Consultant
Bell Honda
03.2024 - Current
Customer Service Representative
Intouch CX
08.2023 - 03.2024
Car Sales Representative
Peoria Nissan
07.2022 - 10.2022
Lead Detail Manager
Orangewood RV
02.2020 - 07.2022
Store Clerk
Circle K
12.2019 - 08.2022
Call Retention Specialist
Empereon Marketing LLC
09.2016 - 08.2019
Lead Trainer/Distributor
The Flyer Distributor
02.2014 - 09.2016
Laborer
Super Bowl Construction
12.2013 - 02.2014
Floor Agent
West Business Services
03.2012 - 08.2012
CSR/Maintenance/Warehouse Worker
Toys"R"Us
06.2008 - 03.2009
Cashier/Team Member
Whatabuger
07.2007 - 10.2007
Sales Associate
AutoZone
10.2006 - 03.2007
Certification - Automotive Technology
Arizona Automotive Institute
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