Lisa Villasenor
Anza,CA
Summary
Highly motivated and results-driven professional with a proven track record of success in various industries. Strong background in sales and customer service, with a deep understanding of client relationship management, and business development. Exceptional problem-solving abilities and ability to thrive in fast-paced environments. Consistently delivers outstanding results with a strong attention to detail. Passionate about building strong client relationships delivering exceptional customer experiences and driving sales growth through innovative solutions and personalized service. Continuous pursuit of new growth opportunities. Valuable asset to any organization seeking a dedicated and driven team member. I would like to obtain a long-term position where I can learn, grow and advance my professional career.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Sysco Guest Supply
04.2022 - 11.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Responded to telephone and in-person requests for information.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Built relationships with customers and community to promote long term business growth.
- Expanded customer base through cold calling, networking, and relationship building.
Warehouse Manager
Oreillys Distribution Center
04.2019 - 04.2022
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Education
General Education - General Studies
San Andreas High School
Highland, CA06.2003
Skills
- Sales consultant
- Customer relationship management
- Customer service
- Time management
- CRM proficiency
- Objection handling
- Product and service sales
- Prospecting skills
- Project management
- Customer relationship building
- Customer retention
- Product and service knowledge
- Relationship building
- Client engagement
- Closing sales
Timeline
Sales Consultant
Sysco Guest Supply
04.2022 - 11.2024
Warehouse Manager
Oreillys Distribution Center
04.2019 - 04.2022
General Education - General Studies
San Andreas High School