Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andrew Cunningham

Normal,IL

Summary

Personable and energetic with passion for golf and customer service. Possesses in-depth knowledge of golf equipment and techniques, coupled with strong communication and sales skills. Dedicated to enhancing customer satisfaction and driving sales growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Golf Sales Associate

Dicks Sporing Goods
02.2025 - Current
  • Increased golf club sales by providing personalized product recommendations and fitting services to customers.
  • Organized merchandise displays for better customer experience and ease of access to products.
  • Achieved high level of customer retention through excellent follow-up communication after sales transactions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional service to high-profile clients, resulting in increased loyalty and repeat business.
  • Continually sought opportunities for professional development within the golf sales industry, attending workshops and trade shows to stay informed on new products and best practices.

Lawn Care Technician

David's Lawn Care
05.2024 - 08.2024
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.

Lifeguard/Swim Instructor

Bloomington/Normal YMCA
10.2022 - 05.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.

Front of House Team Member

Chick-Fil-A
04.2022 - 10.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
  • Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
  • Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.

Education

Associate of Arts - Accounting And Finance

Heartland Community College
Normal, IL
05-2026

Bachelor of Science in Engineering - Civil Engineering

Iowa State University
Ames, IA
05.2028

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Normal Community West High School
Normal, IL
05.2024

Skills

  • Client relationship building
  • Active listening
  • Data entry
  • Product knowledge
  • Goal-oriented mindset
  • Leadership
  • Product knowledge expertise
  • Sales techniques mastery
  • Communication
  • Situational Awareness

Accomplishments

  • Captain of the Swim and Tennis teams in High School
  • Pioneer Scholarship award winner (2024)
  • Private (PV2) in the United States Army Reserves

Certification

  • Dual certified in CPR and First Aid through the Red Cross and Ellis & Associates
  • Certified Callaway Golf club fitter

Timeline

Golf Sales Associate

Dicks Sporing Goods
02.2025 - Current

Lawn Care Technician

David's Lawn Care
05.2024 - 08.2024

Lifeguard/Swim Instructor

Bloomington/Normal YMCA
10.2022 - 05.2024

Front of House Team Member

Chick-Fil-A
04.2022 - 10.2022

Bachelor of Science in Engineering - Civil Engineering

Iowa State University

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Normal Community West High School

Associate of Arts - Accounting And Finance

Heartland Community College

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