Andrew Davis
Sacramento,CA
Summary
Highly motivated banking professional with over seven years of experience. Known for providing exceptional customer service by serving with empathy, respect and accuracy.
Overview
8
8
years of professional experience
Work History
SchoolsFirst Federal Credit Union
MSR III
Sacramento, CA
09.2019 - 07.2023
- Acted as onboarding coach, successfully onboarding 3 employees.
- Facilitated bi-weekly branch meetings on topics ranging from product knowledge to best practices.
- Elevated customer service skills by completing trainings focused on effective communication and serving with empathy.
- Furthered my leadership skills by being point of contact when it comes to problem solving, escalations, and product knowledge.
Schools Financial Credit Union
MSR II
08.2017 - 09.2019
- Acted as vault teller, shipping and receiving anywhere between $50k-$100k in cash into and out of branch.
- Took lead on daily duties such as balancing GL's and audits
- Elevated skills to be able fo fund loans and open new accounts. Opened an average of 20 new accounts a month and funded an average of 15 loans a month.
Schools Financial Credit Union
MSR I
11.2015 - 08.2017
- Handled all transactional services including deposits, withdrawals, payments, and transfers
- Ensured compliance with all California state laws and regulations during every transactions
- Provided customers with high level of service, confidentiality and accuracy.
- Became notary certified
Education
Associate of Arts - Economics
American River College
Sacramento, CA05.2016
Skills
- Effective Communication
- Critical Thinking
- Active Listening
- Self-Starter
- Problem Solving
- Attention to Detail
- Collaboration
- Patience
Timeline
SchoolsFirst Federal Credit Union
MSR III
09.2019 - 07.2023
Schools Financial Credit Union
MSR II
08.2017 - 09.2019
Schools Financial Credit Union
MSR I
11.2015 - 08.2017
Associate of Arts - Economics
American River College