LIZBETH PUENTES
hereford,TEXAS
Summary
Highly motivated professional with strong work ethic and adaptability. Delivered exceptional customer service through effective multitasking and time management skills. Focused on creating positive and memorable experiences for every customer.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Hereford Texas Federal Credit Union
Members service Representatives
Hereford, TX
12.2021 - 05.2026
- Opened and closed accounts, updated account information, set up digital banking, and created and activated debit cards to enhance customer access and satisfaction.
- Assisted with processing auto and personal loans, ensuring timely support for client financing needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Investigated transaction disputes and addressed customer complaints.
- Managed bank repossession list, tracked collateral, issued internal notices, and assisted with completion of repossession affidavits, title releases, and notary services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Account Specialist
WORLD FINANCE CORPORATION | HEREFORD, TEXAS
HEREFORD, TEXAS
09.2015 - 12.2021
- Obtained complete and accurate loan applications by verifying, collecting, and updating information.
- Helped obtain complete and accurate applications for loans by verifying, collecting, and updating information.
- Managed client accounts and maintained accurate records for service requests.
- Managed client accounts and ensured accurate records for service requests, enhancing client satisfaction.
- Addressed customer inquiries and provided timely resolutions to concerns, improving overall customer experience.
Assistant Manager
LITTLE CAESARS | HEREFORD, TEXAS
HEREFORD, TEXAS
12.2013 - 02.2015
- Managed inventory operations and merchandise distribution.
- Monitored performance of [Number]-employee team, implementing actions based on performance evaluations to enhance team effectiveness.
- Coordinated employee schedules, ensuring optimal staff coverage for operational needs.
Manager
ROSSYS CAFE | HEREFORD, TEXAS
HEREFORD, TEXAS
03.2010 - 05.2013
- Managed legal compliance for business operations, ensuring adherence to tax regulations and business permit requirements.
- Supervised teams, establishing clear objectives and performance-oriented policies to enhance operational effectiveness.
- Planned and executed strategies that successfully increased business volume and drove profit growth.
Education
HIGH SCHOOL DIPLOMA -
PLAINVIEW HIGH SCHOOL
PLAINVIEW, TEXAS 05.2009 - 05.2010
Skills
- Loan origination
- Credit assessment
- Payment processing
- Application processing
- Financial analysis
- Customer engagement
- Client relations
- Sales techniques
- Customer service
- Problem-solving
- Teamwork
- Friendly, positive attitude
- Computer skills
LANGUAGES
Fluently in Spanish
Timeline
Hereford Texas Federal Credit Union
Members service Representatives
12.2021 - 05.2026
Account Specialist
WORLD FINANCE CORPORATION | HEREFORD, TEXAS
09.2015 - 12.2021
Assistant Manager
LITTLE CAESARS | HEREFORD, TEXAS
12.2013 - 02.2015
Manager
ROSSYS CAFE | HEREFORD, TEXAS
03.2010 - 05.2013
HIGH SCHOOL DIPLOMA -
PLAINVIEW HIGH SCHOOL
05.2009 - 05.2010