Andrew De Craene
Phoenix,AZ
Summary
Dynamic golf professional with a strong track record in managing large-scale tournaments and elevating customer engagement through innovative solutions. Expertise in scheduling, merchandising, and payroll operations, combined with a commitment to delivering exceptional service to golf members and the community.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Head Golf Professional
Anthem Golf and Country Club
Anthem
01.2022 - Current
- Successfully manage tournaments and events using Golf Genius twice a week, catering to groups of over 100 participants.
- Coordinated tournaments and managed Ladies' 9-Hole and 18-Hole Leagues of over 300 women, overseeing pro shop and merchandising to elevate customer service for golf members, vendors, and community.
- Implemented mobile scoring and event sign-ups to enhance the experience.
- Streamlined operations in Golf Shop and on Golf Course to improve service delivery.
- Proficient in creating schedules for teams across multiple locations.
- Handled payroll processing for employees using ADP software.
- Familiar with using Micros R&A for sending and receiving invoices to the corporate team.
- Enhanced skill set by taking on additional responsibilities at Anthem.
First Assistant Golf Professional
Anthem Golf and Country Club
Anthem
01.2017 - 01.2022
- Coordinated member tournaments and special events at the golf club.
- Developed relationships with members to enhance their club experience.
- Managed inventory of golf equipment and merchandise for retail sales.
- Assisted in daily operations of golf shop and member services.
Intern
Minneapolis Golf Club
Minneapolis
05.2017 - 10.2017
- Coordinated member events and ensured smooth operations during tournaments.
- Provided customer service and supported golf shop sales and outside services during daily operations.
- Supported staff in managing inventory and ordering supplies for the clubhouse.
- Assisted with daily golf course maintenance tasks and equipment operation.
Intern
Three Crowns Golf Club
Three Crowns
05.2016 - 08.2016
- Facilitated smooth daily operations to enhance guest experiences at Minneapolis Golf Club.
- Coordinated events and managed reservations efficiently.
- Provided customer service, scheduled tee times, managed phone communications, and assisted with tournament preparations using GOLFNOW system.
- Supported staff in maintaining golf course facilities and equipment.
Intern
Hillcrest Golf and Country Club
Hillcrest
05.2015 - 08.2015
- Delivered customer service and scheduled activities for junior golf camps; trained staff on JONAS system.
- Assisted in organizing club events and tournaments for members and guests.
- Collaborated with staff to set up equipment for golf outings and functions.
- Contributed to daily operations by maintaining efficiency and organization in the workplace. by maintaining cleanliness and order in common areas.
Intern
Bedens Brook Club
Bedens Brook
05.2014 - 08.2014
- Coordinated various events for club members and guests and tournaments for club members and guests.
- Delivered customer service and organized golf shop operations; assisted with junior clinics and tournament logistics.
- Assisted members with golf equipment setup and usage.
- Ensured cleanliness and order in club facilities and grounds and order in club facilities and grounds.
Education
Bachelor's - Marketing
NEW MEXICO STATE UNIVERSITY
Las Cruces, NM01-2017
Skills
- Golf Genius Tournament Management
- Golf operations
- ADP
- Microsoft Office
- Financial Reporting
- Retail Management
- Facility Operations
- Time Management
- Leadership
- Critical Thinking
- Problem solving
- Effective Communication
Certification
- Certified Callaway Fitter
- PGA Class Professional
Timeline
Head Golf Professional
Anthem Golf and Country Club
01.2022 - Current
Intern
Minneapolis Golf Club
05.2017 - 10.2017
First Assistant Golf Professional
Anthem Golf and Country Club
01.2017 - 01.2022
Intern
Three Crowns Golf Club
05.2016 - 08.2016
Intern
Hillcrest Golf and Country Club
05.2015 - 08.2015
Intern
Bedens Brook Club
05.2014 - 08.2014
Bachelor's - Marketing
NEW MEXICO STATE UNIVERSITY