Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andrew Defazio

Flower Mound,TX

Summary

Dynamic Operations and Production Manager with a proven track record, enhancing productivity and customer satisfaction through effective problem-solving and quality assurance. Skilled in production scheduling and staff training, I increased productivity by identifying bottlenecks and implementing solutions, achieving significant operational cost reductions while maintaining a commitment to safety and quality.


Overview

19
19
years of professional experience
1
1
Certification

Work History

Production Manager

Eplastics
04.2021 - 03.2025
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Production Manager

Professional Plastics
11.2018 - 03.2021
  • Turned around a production facility from a $250K deficit to a $500K profit within two years by implementing efficient production strategies, optimizing resource allocation, and streamlining processes.
  • Set product standards, examining samples of raw products and processing tests, to monitor quality of finished products.
  • Managed a team of production staff, fostering a positive work environment and encouraging professional growth.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Oversaw inventory management, ensuring optimal levels were maintained to meet production demands without excessive stockpiling or shortages.
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
  • Implemented cost-saving measures by identifying areas of waste reduction and negotiating favorable contracts with suppliers.

Operations Manager

Plastic Fab and Forming
01.2006 - 09.2018
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.

Education

High School Diploma -

Don Antonio Lugo High School
Chino, CA

Skills

  • Customer service
  • Production scheduling
  • Operations monitoring
  • Dedication to product quality
  • Safety management
  • Staff training
  • Quality assurance training
  • Customer support
  • MS office
  • OSHA compliance
  • Project estimation
  • Design development
  • Material selection

Certification

  • Forklift Certification
  • Mastercam Certification

Timeline

Production Manager

Eplastics
04.2021 - 03.2025

Production Manager

Professional Plastics
11.2018 - 03.2021

Operations Manager

Plastic Fab and Forming
01.2006 - 09.2018

High School Diploma -

Don Antonio Lugo High School

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Andrew Defazio