Andrew De Leon
Pacoima,USA
Summary
Achieved high customer satisfaction through adept conflict resolution and support. Improved operational outcomes by enhancing data management processes. Elevated office efficiency by strengthening team collaboration and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative File Clerk
Therapeutic Living & Learning Centers
Reseda, CA
12.2024 - 09.2025
- Organize and maintain files for efficient retrieval, enhancing office productivity.
- Streamlined document management, leading to faster access and reduced retrieval times.
- Utilize office software to manage digital records, ensuring data accuracy and security.
- Implemented a digital filing system that improved document retrieval speed, resulting in noticeable enhancements in office efficiency.
Utilization Management Representative
Elevance Health
Woodland Hills, CA
12.2023 - 02.2024
- Coordinated with healthcare providers to assess patient needs, ensuring timely access to services and improving overall care quality.
- Analyzed utilization data to identify trends, leading to targeted interventions that improved patient outcomes and resource allocation.
- Provided compassionate support to patients navigating healthcare services, contributing to a positive experience and strengthened trust.
- Streamlined patient assessments to expedite service access, significantly elevating care quality and patient satisfaction.
Customer Engagement Representative
Partners in Care Foundation
San Fernando
05.2022 - 08.2023
- Streamlined communication processes to enhance response times, resulting in noticeable gains in client engagement and loyalty.
- Coordinated with internal teams to resolve customer inquiries effectively, ensuring timely solutions and strengthening team collaboration.
- Built rapport with callers, providing guidance and support for their needs.
- Managed databases, ensuring accurate customer engagement records.
Customer Service Representative
Health Net
Woodland Hills, CA
07.2021 - 12.2021
- Provided empathetic support to customers, ensuring their concerns were addressed promptly and building lasting relationships.
- Maintained accurate records of customer interactions, ensuring compliance with company policies and enhancing operational efficiency.
- Evaluated medical records to ensure necessary healthcare services were provided.
- Maintained precise documentation of customer interactions, supporting effective follow-up actions and reducing resolution times.
Education
High School Diploma - undefined
San Fernando Senior High School
San Fernando, CA06.2019
BBA -
California State University Northridge
Northridge, CA05.2024
Skills
- Customer support
- Corporate communications
- Utilization management
- Analytical thinking
- Data entry
- Data analysis
- Database management
- Insurance verification
- Medical billing
- Conflict resolution
- Microsoft Office
- ICD-10, CRM
- Software, Salesforce
- Technical support
Certification
- Google Customer Service Certification Completed December 10, 2023
- HubSpot CRM Customer Service Training Completed January 16, 2023
- Coursera Excel for Beginners Completed March 9th 2021
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Administrative File Clerk
Therapeutic Living & Learning Centers
12.2024 - 09.2025
Utilization Management Representative
Elevance Health
12.2023 - 02.2024
Customer Engagement Representative
Partners in Care Foundation
05.2022 - 08.2023
Customer Service Representative
Health Net
07.2021 - 12.2021
High School Diploma - undefined
San Fernando Senior High School
BBA -
California State University Northridge