Chloe Aguirre-Martinez
Brooklyn,NY
Summary
Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking. Skilled File Clerk with organizational, communication and time management abilities. Successful in busy, dynamic environments. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
File Clerk/PFS Representative
Stop & Shop
Brooklyn, NY
06.2024 - Current
- Assisted in the transition from paper to digital filing systems, including scanning and categorizing documents.
- Scanned, indexed, and archived documents, ensuring compliance with company policies.
- Collaborated with team members to update and maintain office filing procedures.
- Pulled files for staff, management and third-party requests.
- Updated file indexes regularly to reflect changes in content or location of materials.
- Prepared labels for new files and folders as needed.
- Organized and filed documents according to established procedures.
- Managed customer service inquiries in a professional manner, both over the phone and via email.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Scanned items when pulling from shelves to update system stock information.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Front End Cashier
ShopRite
Brooklyn
02.2022 - 04.2024
- Assisted customers in locating items throughout the store.
- Provided accurate change to customers when making transactions.
- Balanced out cash drawer at the end of each shift.
- Processed payments from customers using POS system efficiently at end of meal transactions.
- Tracked inventory levels using computerized systems such as POS software.
- Maintained accurate records of financial transactions using POS systems or manual registers.
- Monitored file inventory levels and reordered supplies as necessary.
- Prepared labels for new files and folders as needed.
- Maintained records of filing activities, including document tracking and storage locations.
- Created new files when necessary following established protocols.
- Assisted with purging inactive files following retention schedules set forth by department policies.
- Collaborated with other departments to ensure accurate record-keeping practices are followed.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Franklin Delano Roosevelt
Brooklyn, NY06-2020
Some College (No Degree) - Fashion Design/ Business
Kingsborough Community College
Brooklyn, NYSkills
- Strong problem solving
- File/records maintenance
- Filing management
- Document scanning
- Customer service
- Accuracy and precision
- File management
- Cash management
- Delivery management
- POS terminal operation
- Cash register operation
- Spanish translation
- Customer support
Timeline
File Clerk/PFS Representative
Stop & Shop
06.2024 - Current
Front End Cashier
ShopRite
02.2022 - 04.2024
High School Diploma -
Franklin Delano Roosevelt
Some College (No Degree) - Fashion Design/ Business
Kingsborough Community College