Andrew DeStefano
Newburgh,NY
Summary
Qualified Service Technician versed in machinery, electronics and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cooler Service Technician
Liberty Coca Cola Beverages
New Windsor, NY
09.2015 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Soda Fountain Installer
Pepsi-Cola of the Hudson Valley
Newburgh, NY
03.2012 - 09.2015
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Removed systems and fixtures to prepare for replacements.
- Performed troubleshooting to diagnose and resolve system issues.
- Replaced defective hardware components when needed.
- Provided exceptional customer experiences to service recipients.
- Created and supported safe work environments to protect company interests and employee health.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Tested and troubleshot systems to alleviate potential issues.
Education
HVAC Installation And Repair
Ulster BOCES
Port Ewen, NY01-2013
High School Diploma -
Marlboro Central High School
Marlboro, NY06-2009
Skills
- Quality Assurance
- Equipment Troubleshooting
- Work Documentation
- Preventive Maintenance
- Technical Support
- Customer Service
- Hand Tools Proficiency
- Troubleshooting and Diagnosis Skills
- System Installation
- Installation and Repair
- HVAC Systems
- Maintenance and Repair
- Mechanical Aptitude
Certification
- Universal Refrigeration Certification
- Took Classes for HVAC in Ulster Boces
Timeline
Cooler Service Technician
Liberty Coca Cola Beverages
09.2015 - Current
Soda Fountain Installer
Pepsi-Cola of the Hudson Valley
03.2012 - 09.2015
HVAC Installation And Repair
Ulster BOCES
High School Diploma -
Marlboro Central High School
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