Michael Brown
Liverpool,NY
Summary
Proven performer with Coca Cola Northeast, adept in Vendor Relations and showcasing exceptional Organizational Skill. Elevated customer satisfaction by swiftly addressing inquiries and mentoring junior technicians, enhancing team's efficiency. Demonstrated ability to exceed project deadlines, ensuring optimal product availability and equipment performance.
Overview
28
28
years of professional experience
Work History
Cooler Service Technician
Coca Cola Northeast
11.2000 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Merchandiser and Delivery Driver
Coca Cola Northeast
11.1996 - 11.2000
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Education
Associate of Science - Criminal Justice
Onondaga Community College
Syracuse, NY05.1996
Skills
- Reliable and punctual
- Friendly and outgoing
- Vendor Relations
- Customer Relationship Management (CRM)
- Time Management
- Organizational Skill
- Attention to Detail
Accomplishments
I am a volunteer firefighter with The Moyers Corners Fire Department, located in the Town of Clay, in Onondaga County. My current rank is Chief of the Fire Department. I joined the department in May of 1993. I have advanced through the ranks, and have been a Lieutenant, for four years, a Captain, for four years, a Battalion Chief, for six years, a Deputy Chief, for four years and I am finishing my second year as The Chief of the Department.
Over my thirty plus years in the fire department I have numerous state classes, including Incident Safety Officer, Fire Officer 1, Principles of Instruction, Group Home Awareness for the Fire Service, and Fire Behavior and Arson Awareness, to name a few. I have been in charge of the fire departments Fire Prevention program, which includes scheduling fire prevention details, purchasing supplies and setting up the presentation we give to our local schools and day care programs. I also have participated in fire prevention details over my years in the fire service. I have also have done school inspections for the fire department .
As The Fire Chief, I have three Deputy Fire Chiefs and two Battalion Chiefs who report to me directly.
During my time as The Fire Chief, we have obtained our ISO Class 2 certification.
As Chief of the department, I oversee the fire protection for approximately twenty one square miles, in the Town of Clay, approximately a two million dollar budget and ninety members.
I on a daily basis communicate with Politicians and outside agencies to ensure we are giving the Town of Clay residents the best fire protection available.
References:
Jason Perkins
Moyers Corners Battalion Chief
315-575-3022
Edward Wisnowski
Moyers Corners Past Chief of the Department
315-552-8793
Timeline
Cooler Service Technician
Coca Cola Northeast
11.2000 - Current
Merchandiser and Delivery Driver
Coca Cola Northeast
11.1996 - 11.2000
Associate of Science - Criminal Justice
Onondaga Community College
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