Andrew Diaz
Whittier,CA
Summary
Results-driven technology professional with expertise in software development, system administration, and technical support. Demonstrates strong problem-solving skills and a track record of optimizing performance. Manages projects effectively and fosters collaboration within teams. Dedicated to continuous learning and aligning with industry trends to enhance organizational success.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Warehouse Specialist
Mygrant Glass Co
Anaheim, California
09.2023 - Current
- Managed inventory levels and organized stock in sales area to maintain optimal product availability.
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate and up-to-date inventory records.
- Assisted customers with product selection and offered tailored recommendations to improve their shopping experience.
- Answered customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers upon entry to create a welcoming atmosphere, and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Collaborated with sales teams to provide insights on customer trends and needs.
- Addressed customer questions and concerns regarding products and services.
- Processed orders and returns efficiently with company systems.
- Provided feedback to management on common customer issues and trends.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular inspections of equipment and maintained cleanliness in work areas.
- Assisted customers with navigating the website for product selection purposes.
- Greeted and assisted customers to foster positive experiences.
Assistant Manager
Little Caesars LLC
Chula Vista, California
08.2021 - 09.2023
- Coordinated daily operations and staff schedules to ensure smooth workflow.
- Trained new team members on product preparation and customer service standards.
- Led team meetings to set performance goals and address operational challenges.
- Resolved customer service inquiries and complaints promptly to maintain satisfaction.
- Provided friendly service to enhance customer satisfaction.
- Coordinated inventory management and ordering processes for ingredients and supplies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Operated register, handled cash and processed credit card transactions.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
Education
Whittier Adult School
Whittier, CA09-2026
Skills
- Inventory management
- Cycle counting
- Warehouse operations
- Logistics
- Data analysis
- Problem-solving
- Customer service
- Upselling and cross selling
- Client management
- Relationship building
- Team building
- Multitasking
- Flexible
- Fast learner
- Will call
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Warehouse Specialist
Mygrant Glass Co
09.2023 - Current
Assistant Manager
Little Caesars LLC
08.2021 - 09.2023
Whittier Adult School