Andrew DiDonato

Auto Body Shop Supervisor

Custom Coach Auto Body

06.2013 - 09.2023

Managed inventory control, cash control, and store opening and closing procedures.
Examined damaged vehicles to determine the degree of structural and mechanical damage.
Developed estimates by costing parts, supplies and calculated labor with customers' payments.
Performed quality checks on finished vehicles, read over the estimates and assessed the work to be sure it was done correctly.
Maintained strong relations and partnerships with automotive vendors and subcontractors for glass or upholstery repairs and vinyl decal installation.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Guided team members and improved performance levels to maintain Direct Repair Program (DRP) contracted relationships with several different insurance companies.
Trained and motivated employees to perform daily business functions. Prepared work orders for technicians describing repair/replacement services.
Checked incoming orders and organized new inventory.
Monitored each costumers vehicle and reported the progress to maintain timely service and clear communication.
Kept orderly and accurate accounting records by monitoring sales documentation.
Created and maintained daily and weekly reports for upper management.
Worked with marketing teams to create advertisements to generate new customers and increase sales and profit margins.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Prepared bank deposits and handled business sales, returns and transaction reports.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.