Summary
Overview
Work History
Education
Skills
Timeline
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Saul Cadena

Odessa,TX

Summary

Self-motivated and equipped individual who excels in a competitive, goal driven work environment. A team player with experience who understands the dynamics and expectations necessary to successfully build relationships in the natural gas environment. Exceptional listener and persuasive speaker with excellent written and verbal communication skills. Friendly, positive, and energetic as well as professional and extremely organized.

Overview

10
10
years of professional experience

Work History

Field Supervisor

Atmos Energy
Odessa, TX
03.2022 - Current
  • Provided guidance to team members on job-related tasks, techniques, best practices.
  • Provided timely and accurate responses to customer inquiries regarding services, and policies.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and last week progress reports.
  • Supervised and coordinated daily activities of field personnel to ensure efficient operations.
  • Developed strategies for improving operational efficiency in the field operations department.
  • Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
  • Trained workers in equipment operation, safety procedures and company policies.

Sr Service Technician

Atmos Energy
Odessa, TX
03.2015 - 03.2022
  • Installed, maintained and repaired gas meters, regulator and gas lines.
  • Responded to emergency gas leaks and worked on call.
  • Restored gas service to customers.
  • Field Mentor, assisted new employees in virtual class room training and guided them in their new role.
  • OJT qualifier, Signing off on new employees once the employee has met the requirements to complete the task of a service technician.
  • Safety Team leader
  • Provide excellent customer service to concerned customers about their gas service.
  • Worked on Pipe replacement projects and communicated with customers and Plumbers to move over service to new gas service.

Education

Associate in Business And Accounting - Business Administration

Independence University
Salt Lake City, UT

Skills

  • Able to complete tasks thoroughly and in a timely manner able to work alone and as a team player
  • Microsoft Excel, Teams, Microsoft Office
  • Managing schedules
  • Relationship building
  • Empathic listener and persuasive speaker
  • Excellent written and verbal communication skills
  • Friendly, positive attitude
  • Work Order Review

Timeline

Field Supervisor

Atmos Energy
03.2022 - Current

Sr Service Technician

Atmos Energy
03.2015 - 03.2022

Associate in Business And Accounting - Business Administration

Independence University

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Saul Cadena