ANDREW DREW DUMBRELL
Peoria,USA
Summary
Dynamic IT Director with a proven track record at Shasta Industries, excelling in personnel management and project execution. Expert in Azure and VMware, I drive successful technology initiatives while fostering a collaborative team culture. My strategic vendor relations and governance creation have consistently enhanced operational efficiency and service delivery.
Overview
27
27
years of professional experience
1
1
Certification
Work History
IT Director
Shasta Industries
Phoenix, AZ
02.2016 - 04.2022
- Established and promoted positive culture for career growth and cooperation within the IT Team.
- Critical analysis, system architecture and requirements fulfillment of corporate technology initiatives
- Monitor and analyze Service Desk operations to meet SLA's.
- Talent acquisition, evaluation, and compensation negotiation for Senior level Technical Talent.
- Create Statements of Work for RFP/RFI, purchase approval administration, and oversight.
- Maintained positive working relationships with vendors and support organizations and managed Vendor performance.
- Personnel management of Service Desk and Application Development staff by mentoring, assigning day to day duties, project oversight and regular one-on-one meetings with staff.
- Governance creation and implementation for security, asset, and intellectual property protection.
- Hands on Director, applied in depth knowledge of Windows, Linux, IBM system I, Azure, Azure AD, Windows Server, VMware to bolster help desk staff and meet SLA's.
- Project Management of large-scale, multi-platform Technology projects to 100% successful completion.
- Established and monitored Service Desk System, KPI's and Service Level Agreements
- SSO/ Multifactor implementation management.
- Asset Lifecycle management
Assistant Director/ Network Engineer
Litchfield Elementary School District
Litchfield Park, AZ
02.2013 - 02.2016
- Coached, directed, and mentored technical staff through one-on-one meetings and team building events.
- Oversaw and maintained network infrastructure and support WAN connections across 15 locations
- Provisioned and tested new technologies for deployment across the district infrastructure.
- Assisted the director in budgeting including presentations to the school board.
- Conducted all department operations in Director's absence
- Vendor negotiations and performance management
- Created technical governance and policies.
- Developed Request for Bid specifications for hardware and software acquisition.
- Talent evaluations, employee relations, recommendations to Director.
- Built, monitored, and provided Help Desk support and reported production analytics to IT Director.
- Provided Level 3 Help Desk support and training.
- Service desk management and ticket assignments.
- Configured system imaging and deployment enterprise wide
Technical Director
Universal Automation Services, Inc
Phoenix, AZ
10.1995 - 01.2013
- Budget and Fiscal management reporting to shareholders
- Vendor negotiations, purchasing, contract negotiation and performance management.
- Planning and budgeting for multi-enterprise technology projects
- Service desk management.
- Talent management including talent acquisitions, performance evaluation and compensation negotiations
- Sales management and motivation
- System Architecture and Design
- Constructed client facing Help Desk and Incident response system.
- Large scale Project Management and implementation.
- Asset management
- Client relations, negotiations, and sales
Education
Associates - Electronic Circuits
Lawrence Institute of Technology
Southfield, MISkills
- Personnel management and team building
- Microsoft SQL Server and Exchange
- Office 365 and Teams
- Project management and VoIP
- Help desk management and Active Directory
- Linux and Windows Server administration
- Windows 10 and 11
- Veeam backup solutions
- Single sign-on (SSO) and MFA implementation
- VMware and Microsoft Azure
- Azure Active Directory (AD)
- Network firewalls and threat management
- Network engineering and remote access engineering
- JD Edwards ERP and governance creation
- Vendor relations and executive committee involvement
- Mac OS and iOS support
- Sophos UTM and endpoint security
Certification
- Microsoft Certified Systems Engineer (MCSE), 10/01/09
- Cisco Certified Network Associate (CCNA), 07/01/08
Accomplishments
- 10+ years of Technology Management experience.
- Talent acquisition and retention rate of 95%.
- Established $1.2 M budget with 100% Budget compliance.
- Drove Governance, Policies and Procedures.
- Exemplary communications skills.
- Constant pursuit of technical knowledge.
- Plan, monitor and manage 100% successful completion of Multi-platform Enterprise-wide projects.
- Negotiate and manage Vendor agreements and contracts.
- Reduced SLA times by 37%.
- Coordinated, Executed, and maintain 100% data security compliance.
- High level System Admin and Network Infrastructure skills and accreditation.
- Created cooperative successful team working environment.
Timeline
IT Director
Shasta Industries
02.2016 - 04.2022
Assistant Director/ Network Engineer
Litchfield Elementary School District
02.2013 - 02.2016
Technical Director
Universal Automation Services, Inc
10.1995 - 01.2013
Associates - Electronic Circuits
Lawrence Institute of Technology
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