Andrew Duong
Summary
Dedicated Network Technician skilled in network troubleshooting, equipment maintenance, and system administration with 10 years of experience. Served as subject matter expert and lead technician on two US Navy ships maintaining the missile defense network. Primary duties involved regular maintenance and troubleshooting failures. Excellent team building skills working with several different teams and departments as well as leading several teams of 5+ others as work center supervisor.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Network Technician
United States Navy, USN
11.2015 - 05.2026
- Monitored network performance to ensure optimal functionality and reliability of over 230 pieces of equipment.
- Resolved 32 critical failures by troubleshooting network issues to ensure continuous operation.
- Conducted routine maintenance on networking equipment and systems, completing over 300 planned maintenance checks quarterly to ensure reliability.
- Performed troubleshooting to identify and repair equipment failures or configuration issues, uncovering 8 critical configuration errors and resolving 6.
- Maintained and troubleshot Linux and Unix-based systems.
Work Center Supervisor
United States Navy, USN
03.2020 - 04.2026
- Supervised daily operations of work center, ensuring timely scheduling and completion of maintenance tasks.
- Trained 24 personnel on operational procedures and best practices for efficiency and safety.
- Facilitated communication between 3 departments to enhance coordination during large-scale removal and replacement projects.
- Led training evolutions for the entire department providing proper education on safety and proper maintenance to over 30 individuals.
- Provided off-site guidance and training to 4 new technicians, reinforcing adherence to maintenance techniques and safety protocols.
Training Officer
United States Navy, USN
08.2017 - 04.2023
- Led a team of 18 through over 30 training exercises to maintain readiness and response to various naval scenarios.
- Developed training scenarios to improve team readiness for naval operations.
- Coordinated with 5 departments to create joint training exercise, enhancing teamwork and overall readiness.
Repair Parts Petty Officer
United States Navy, USN
04.2016 - 07.2021
- Managed the ordering, replacing, and maintenance of essential equipment inventory valued at over $1M to support naval operations.
- Tracked parts usage and identified replenishment needs to ensure operational readiness.
- Oversaw inventory of repair parts and supplies critical to naval operations.
Education
Some College (No Degree) - Electrical Engineering
Thomas Edison State University
Trenton, NJ04-2026
Skills
- Network troubleshooting - Lead technician for defense system network utilizing Linux
- System administration - System administrator for 2 ships
- Systems - Windows OS, Microsoft 365, Red Hat Linux
- Equipment maintenance - 10 years of maintenance on US Navy systems
- Team building and leadership - Work center supervisor on 1 ship and 1 shore command
- Leadership skills - Work Center Supervisor
Certification
- Security Plus
Timeline
Work Center Supervisor
United States Navy, USN
03.2020 - 04.2026
Training Officer
United States Navy, USN
08.2017 - 04.2023
Repair Parts Petty Officer
United States Navy, USN
04.2016 - 07.2021
Network Technician
United States Navy, USN
11.2015 - 05.2026
Some College (No Degree) - Electrical Engineering
Thomas Edison State University