Raymond Rucker
Xenia,OH
Summary
Detail-oriented networking professional with extensive hands-on experience in network maintenance and support. Proven ability to optimize network performance and resolve complex technical issues. Recognized as a valued team member for adaptability and a results-driven approach, seamlessly integrating technical expertise with strong communication skills. Frequently entrusted with individual projects requiring collaboration, while also stepping into leadership roles when needed.
Overview
13
13
years of professional experience
Work History
Network Technician
The Reynolds and Reynolds Company
09.2021 - Current
- Troubleshooting and supporting networks using Cisco switches, Meraki firewalls, and Fortinet equipment.
- Lead equipment upgrades and installations remotely; assisted with product end-of-life planning.
- Directed cross-training initiatives and independently managed projects to replace outdated software.
- Contributed to cost-benefit analyses and asset management processes, ensuring long-term savings.
- Earned company-wide recognition as the 2022 Networking Rookie of the Year.
Logistics Supply Specialist
Premier Health
11.2020 - 09.2021
- Managed and distributed medical supplies efficiently across the Miami Valley Hospital.
- Played a key role in transitioning logistics records from paper-based to digital, improving workflow.
- Helped streamline onboarding by optimizing product location visibility and database navigation.
Inventory Control Specialist
Chewy
07.2019 - 02.2020
- Maintained high accuracy in inventory counts with a record of zero incidents or discrepancies.
- Ensured compliance with quality control and safety standards.
- Distributed a high level of mathematical solutions contributing to the accuracy of inventory.
Central Sterile Supply Technician
Community Tissue Services
04.2018 - 07.2019
- Worked in a team based atmosphere. Responsible for sterilizing, decontaminating and packaging equipment for fellow coworkers. Demonstrated attention to detail to ensure sterility with utensils, P.P.E and task oriented determination.
- Created a positive environment for myself and coworkers alike.
- Adhered to sterile practices regarding policies and practices made by the company.
- Remained informed of policy changes and updates through mandatory SOP reading.
Pharmacy Technician
Kroger Pharmacy
11.2012 - 02.2018
- Created an outstanding patient experience through exceptional service and patient care. Established and maintained a safe and clean environment that encourages our patients to return. Offered expertise to the department manager in reaching sales and profit goals established for the team, and monitored all established quality assurance standards. Embraced the Customer 1st strategy and encouraged associates to deliver excellent customer service. Demonstrated the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
- Performed all functions and duties of a Pharmacy Service Representative to ensure prompt service in the Pharmacy Department.
- Performed data entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and insurance trouble shooting.
- Accepted customer and prescription information required to process new and refill prescriptions, included refill authorization from doctor offices where permitted by state law.
- Completed paperwork related to filling prescriptions and input customer and prescription data into the computer system where permitted by law.
- Assisted with maintaining the Pharmacy department by keeping it clean and in order.
- Assisted in inventory management processes including: order review, inventory returns, restocking shelves, and physical inventory preparation.
Education
Bachelor's degree - Information Systems
Park University
Fairborn, OH11.2022
Skills
- Help desk
- Presentation skills
- SQL
- Computer science
- Routing protocols
- Computer networking (3 years)
- AWS
- Analytical thinking (3 years)
- LAN
- Software troubleshooting
- Troubleshooting
- Customer service
- Microsoft Word (3 years)
- OPERATIONS
- LABORATORY
- Logistics
- Technical documentation
- Training
- TCP/IP
- Pharmacy Technician Experience (5 years)
- DHCP
- Firewall
- DNS
- Microsoft Outlook
- Network support
- VPN
- System troubleshooting
- Leadership
- Product design (3 years)
- Microsoft Excel (3 years)
- Communication skills
- Azure
- Active Directory
- VMWare
- User training (technical support)
- Call center (3 years)
- Cloud-based systems
- Microsoft Windows Server (3 years)
- Time management
- Email configuration (technical support)
- Networking (3 years)
- Data analysis skills
- Firewall Management
- WAN
- Product management
- Technical support
- Windows
- Network protocols
- Cisco routers
- Materials Handling
- Sonicwall
- Attention to detail (8 years)
- Business analysis
- Java
- Project coordination
- IT
- ConnectWise
- ITIL
- Telecommunication (3 years)
- Forklift Operator (Less than 1 year)
- Network engineering
- Problem solving
- TCP
- Network configuration
- Hardware installation
- Network troubleshooting
- Wireless networking
- Preventive Maintenance
- Switches and routers
- Ticket management
- LAN and WAN management
- Helpdesk administration
- Firewall administration
- IP addressing
- User training
- VPN configuration
- LAN configuration
- Network installation
- Documentation maintenance
- Network monitoring
- Network documentation
- Switch installation
- Diagnostic testing
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Relationship building
- Team building
- System upgrades
- Quality assurance
- User support
- Professional demeanor
Languages
English
Additional Information
- Computers & Electronics
- Education & Training
- Communications & Media
- Research & Laboratory
- Written Comprehension
- Critical Thinking
- Active Listening
- Complex Problem Solving
- Judgement & Decision Making
- Established and implemented goals and objectives.
- Share knowledge and expertise in a highly professional manner.
- Identified and managed risks, issues and dependencies.
- Created a positive culture where the work can get done.
Timeline
Network Technician
The Reynolds and Reynolds Company
09.2021 - Current
Logistics Supply Specialist
Premier Health
11.2020 - 09.2021
Inventory Control Specialist
Chewy
07.2019 - 02.2020
Central Sterile Supply Technician
Community Tissue Services
04.2018 - 07.2019
Pharmacy Technician
Kroger Pharmacy
11.2012 - 02.2018
Bachelor's degree - Information Systems
Park University
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