William Aydelotte
Norfolk,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Operations Center Technician
Old Dominion University
Norfolk, VA
04.2022 - Current
- Monitored and maintained computer networks, including hardware and software components, to ensure their availability to system users.
- Maintained inventory records of all hardware components used in the network infrastructure.
- Collaborated with other IT staff members on various projects such as system upgrades, patch management.
- Provided technical support for network-related incidents.
- Handled equipment repairs and related trouble reporting.
Assistant Campus Local Area Network Technician
Old Dominion University
Norfolk, VA
09.2020 - 04.2022
- Support distance learning and technology enhanced learning
- Diagnose, troubleshoot, and resolve failures regarding video conferencing equipment, internet video streaming, Windows based PCs, laptops, and workstations
- Answer customer (ODU students, staff, faculty, and external clients) support lines, shared email accounts and customer visits to the Network Operations Center
- Use ticketing system to report technical problems, communications, and solutions.
IT/Cybersecurity Specialist Intern
IntellecTechs
Virginia Beach, VA
06.2021 - 08.2021
- Gained valuable experience in the Information Technology, computer science and cybersecurity fields while assigned to the business operation unit which provides support services to clients and customers in both commercial and government sectors
- General computer systems support, cloud platforms, cybersecurity, electronic hardware, device networking, cloud, and software applications
- Gained experience in the role and mission of a Managed Service Provider and an understanding the Cybersecurity Framework
- Worked with a team of computer technicians, system engineers and technical professionals who provided direct and remote support to clients and customers
- Analyzed the business requirements of clients/customers and potential clients to determine their technology needs
- Worked with system engineers and technical staff to ensure proficient and quality assurance of work performed.
Education
Bachelor of Science - Cybersecurity
Old Dominion University
Norfolk, VA12-2024
High School Diploma -
Nansemond River High School
Skills
- Help Desk
- Troubleshooting
- Problem Management
- Customer Service
- Installation and Repair
- Operation Monitoring
Certification
- CompTIA Security+ - June 2024
Timeline
Network Operations Center Technician
Old Dominion University
04.2022 - Current
IT/Cybersecurity Specialist Intern
IntellecTechs
06.2021 - 08.2021
Assistant Campus Local Area Network Technician
Old Dominion University
09.2020 - 04.2022
Bachelor of Science - Cybersecurity
Old Dominion University
High School Diploma -
Nansemond River High School
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