Alexander Hernandez
Camp Humphreys, KR
Summary
Results-driven professional with extensive experience in incident management and hardware troubleshooting. Successfully provided technical support and mentored teams to resolve complex issues swiftly, ensuring optimal network health and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Operations Center Technician
US Army
Camp Humphreys, KR
04.2024 - Current
- Provided technical mentoring and guidance for junior technicians, helping them to develop their skills and understanding of the network environment.
- Provided timely support to clients during critical incidents, maintaining professional communication throughout resolution process.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Monitored network systems to identify and resolve outages and performance issues.
Multichannel Transmission Systems Operator
US Army
Fort Hood, TX
04.2018 - 05.2024
- Diagnosed and resolved complex system issues to enhance operational efficiency.
- Mentored junior staff in troubleshooting techniques and best practices for system management.
- Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
- Enhanced system efficiency by optimizing software configurations and hardware installations.
- Implemented security measures for safeguarding sensitive data and preventing unauthorized access.
Unit Armorer
US Army
Fort Hood, TX
06.2020 - 02.2024
- Managed armory operations, ensuring compliance with safety and security protocols.
- Conducted regular inspections and maintenance of weapons systems to ensure operational readiness.
- Trained unit personnel on proper handling and storage of firearms and ammunition.
- Developed inventory management processes for tracking arms and equipment efficiently.
- Managed 5,000,000$ worth of weapons and equipment with zero losses.
Gate Guard
US Army
Fort Hood, TX
09.2022 - 11.2023
- Monitored access points to ensure security compliance and prevent unauthorized entry.
- Conducted routine inspections of premises to identify potential security risks and vulnerabilities.
- Coordinated with law enforcement during incidents to facilitate a prompt response and resolution.
- Maintained accurate logs of vehicle entries and exits for record-keeping and reporting purposes.
- Trained new guards on protocols, enhancing team efficiency and adherence to safety standards.
Education
BASIC LEADER COURSE
Fort Hood, TXHigh School Diploma -
Indian River Charter Highschool
Vero Beach, FLSkills
- Hardware installation
- Hardware troubleshooting
- Incident management
- Training and mentoring experience
- Visitor screening
- Threat assessment
- Perimeter security
- Access control management
- Customer service
- Firearms handling
- De-escalation techniques
Clearance
Secret
Certification
CompTIA IT Fundamentals
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Network Operations Center Technician
US Army
04.2024 - Current
Gate Guard
US Army
09.2022 - 11.2023
Unit Armorer
US Army
06.2020 - 02.2024
Multichannel Transmission Systems Operator
US Army
04.2018 - 05.2024
BASIC LEADER COURSE
High School Diploma -
Indian River Charter Highschool