Jonathan Lennox
Birmingham,AL
Summary
Detail-oriented Networking Engineer and Security graduate from DePaul University, equipped with a BS in Networking Engineering and Security. Demonstrates strong competencies in ethical hacking, network engineering, and security protocols. Aiming to leverage technical skills in a cybersecurity role to enhance organizational security measures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Operations Center Technician
Kemper
06.2021 - 09.2022
- Managed Control-M logs, managed jobs, and completed change management tasks.
- Wrote turnovers and helped to start SEV1 War Room calls.
- Established major incident bridges with a 15-minute response SLA.
- Generated ServiceNow tickets and ensured their resolution.
- Oversaw SolarWinds monitoring.
- Executed successful backups of insurance data files using Leader software.
- Server and service monitoring using SolarWinds, Amazon/Prometheus Grafana, Splunk, Wily, App Dynamics, Fusion Reactor.IO
- Monitoring Custom Health Checks and Dashboards.
- Monitored RPA health using Blue Prism On-Prem.
- Submitted tailored scripts to enhance automation processes in Jams and Jenkins.
- Maintained vigilance on multiple channels to intercept system alerts, including emails, backup logs, hourly logs, Control-M tasks, and Control-M XML uploads.
- Enhanced accuracy of documentation repository.
- Communicated with employees successfully, while maintaining a professional outlook.
- Collaborated with JIRA, Confluence, Microsoft SharePoint, Microsoft Teams, and ServiceNow.
- Weekend and after-hours helpdesk support using Active Directory admin for local and Azure Active Directory.
Network Operations Center Technician
Kforce Inc
07.2020 - 03.2021
- Managed Control-M logs, managed jobs, and completed change management tasks.
- Wrote turnovers and helped to start SEV1 War Room calls.
- Created tickets in ServiceNow, and followed through with tickets.
- Monitored SolarWinds and executed necessary actions.
- Monitored numerous NOC alert emails and implemented corrective measures via backup logs, hourly logs, Control-M tasks, and Control-M XML uploads.
- Maintained professionalism in employee communications.
Domestic On-Call Field Tech
Sedona Technologies
11.2019 - 03.2020
- Uninstalled network equipment from network cabinets at remote offices.
- Removed outdated printers from distant branch locations.
- Installed printing devices in off-site offices.
- Addressed a range of printer troubleshooting scenarios.
- Maintained a professional outlook during communications with agents.
- (Contract Completed)
PC Tech
Singer Networks
07.2019 - 08.2019
- Implemented remote security solutions across medical computing devices.
- Ensured client adherence to HIPAA regulations.
- Conveyed information to clients with professionalism.
- Responded to client inquiries, enhancing company reputation.
- (Contract Completed)
IT Computer Specialist
AK Electronics LLC
01.2019 - 04.2019
- Delivered technical assistance and resolved issues for Servers, Laptops, and Desktops.
- Booted to Hiren's OS in PXE and spec in HWInfo.
- Installed Windows and Mac OS X onto laptops and desktops.
- Replaced and installed screens, motherboards, keyboards, and other parts into laptops.
- Replaced and installed heatsinks, fans, RAM, hard drives, and optical drives into desktops.
- Achieved record-breaking speed in full desktop disassembly.
- Assisted in factory resetting enterprise switches, firewalls, and routers.
- Assisted in certified data wipes and destruction of hard drives.
- Started Active KillDisk over PXE to wipe drives, and software proved certification for each job done.
- Communicated with customers efficiently and effectively.
- Aided in maintaining security by deterring customers from restricted zones.
Education
BS - Science in Network Engineering and Security
DePaul University
Chicago, IL01.2018
Skills
- Network configuration
- Network documentation
- Server maintenance
- Network monitoring
- LAN configuration
- Helpdesk administration
- Documentation maintenance
- Ticket management
Certification
- Security+ Certification, CompTIA, 01/21
- Network+ Certification, CompTIA, 01/19
- A+ Certification, CompTIA, 01/15
- Certificate in CCNA Security, College of Dupage, 01/15
- AccessData Certified Examiner, AccessData, 01/14, Expired
Timeline
Network Operations Center Technician
Kemper
06.2021 - 09.2022
Network Operations Center Technician
Kforce Inc
07.2020 - 03.2021
Domestic On-Call Field Tech
Sedona Technologies
11.2019 - 03.2020
PC Tech
Singer Networks
07.2019 - 08.2019
IT Computer Specialist
AK Electronics LLC
01.2019 - 04.2019
BS - Science in Network Engineering and Security
DePaul University