Summary
Overview
Work History
Education
Skills
Timeline
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Jolicia Rocha

Rio Rancho,NM

Summary

Dedicated professional with a strong background in management, showcasing a proven track record of quick learning and adaptability. Known for meticulous attention to detail and exceptional organizational skills. Demonstrates a proactive approach, readily taking on additional responsibilities to drive team success.

Overview

7
7
years of professional experience

Work History

Sales Advisor

Best Buy
06.2021 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved customer inquiries and complaints quickly.

Busser

The Range Cafe
02.2021 - 10.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Sales Associate

Big 5 Sporting Goods
05.2017 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

No Degree - Business Management

Central New Mexico Community College
Albuquerque, NM
05.2025

Skills

  • Adaptability
  • Social media savvy
  • Customer service
  • Problem-solving
  • Multitasking
  • Appointment Scheduling
  • Product and Service Solutions
  • POS Systems Expert
  • Problem Resolution

Timeline

Sales Advisor

Best Buy
06.2021 - Current

Busser

The Range Cafe
02.2021 - 10.2021

Sales Associate

Big 5 Sporting Goods
05.2017 - 03.2021

No Degree - Business Management

Central New Mexico Community College
Jolicia Rocha