Jolicia Rocha
Rio Rancho,NM
Summary
Dedicated professional with a strong background in management, showcasing a proven track record of quick learning and adaptability. Known for meticulous attention to detail and exceptional organizational skills. Demonstrates a proactive approach, readily taking on additional responsibilities to drive team success.
Overview
7
7
years of professional experience
Work History
Sales Advisor
Best Buy
06.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
Busser
The Range Cafe
02.2021 - 10.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Sales Associate
Big 5 Sporting Goods
05.2017 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Business Management
Central New Mexico Community College
Albuquerque, NM05.2025
Skills
- Adaptability
- Social media savvy
- Customer service
- Problem-solving
- Multitasking
- Appointment Scheduling
- Product and Service Solutions
- POS Systems Expert
- Problem Resolution
Timeline
Sales Advisor
Best Buy
06.2021 - Current
Busser
The Range Cafe
02.2021 - 10.2021
Sales Associate
Big 5 Sporting Goods
05.2017 - 03.2021
No Degree - Business Management
Central New Mexico Community College