Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Dygert

Grandville,MI

Summary

Results-driven and seasoned business operations manager with over 10 years of experience in strategic planning, process optimization and team leadership. Adept at driving operational excellence and fostering cross-functional collaboration to achieve business objectives. Proven track record in streamlining processes, reducing costs and enhancing overall efficiency. Passionate for customer service and associate development.

Overview

14
14
years of professional experience

Work History

Team leader

GFS
Wyoming, MI
12.2024 - Current

As a team leader I am responsible for In-stock, store appearance and customer service.

  • Mentored team members, fostering a collaborative environment focused on professional growth.
  • communication to streamline issue resolution and support efforts.
  • Ensuring all customer needs are met and exceeded.
  • Building customer orders and coordination of deliveries.

Business Operations Management

HD
Grandville, MI
06.2021 - 10.2024
  • Maintained accurate records of inventory and sales transactions for efficient business operations management purposes.
  • Streamlined business operations for enhanced efficiency by introducing state-of-the-art inventory management system.
  • Assisted in designing custom reports for management, providing crucial insights into business operations and trends.
  • Oversaw risk management strategies for the supply chain, mitigating potential disruptions and minimizing impact on business operations.
  • Ensure all customer service needs are met, addressing any customer issues or concerns.
  • Teaching, training and coach the team on areas of opportunity, holding them to the company standards.

Merchandising manager

HD
Wyoming, MI
04.2015 - 01.2020
  • Developed and executed merchandising strategies to enhance product visibility and customer engagement.
  • Analyzed market trends to optimize product assortment and pricing strategies for diverse retail segments.
  • Collaborated with cross-functional teams to streamline inventory management processes, reducing stock discrepancies.
  • Led training sessions for staff on merchandising best practices and visual display techniques to maximize sales potential.
  • Customer focus

Specialty manager

HD
Lansing, MI
06.2013 - 04.2015
  • Led cross-functional teams to implement strategic initiatives, enhancing operational efficiency across multiple departments.
  • Developed and executed training programs for staff, improving knowledge retention and service quality.
  • Analyzed market trends and customer feedback to identify opportunities for product line expansion.
  • Streamlined inventory management processes, reducing excess stock and improving turnover rates.
  • Developed training programs for staff to improve product knowledge and service delivery.
  • Implemented quality assurance processes to ensure consistency in service standards.

Department Head

HD
Kentwood, MI
04.2011 - 06.2013
  • Led departmental strategy development to align with organizational goals.
  • Oversaw budget management, ensuring resource allocation met operational needs.
  • Directed cross-functional teams to execute projects and improve workflow efficiency.
  • Implemented performance metrics to track departmental effectiveness and drive continuous improvement.

Education

High School Diploma -

Monta Vista
Cupertino, CA
06.2008

Skills

  • Business acumen
  • Customer service
  • Strategic optimization
  • Time management
  • Team leadership
  • Adaptability
  • Communication
  • Cross functional collaboration
  • Problem solving and decision making

Timeline

Team leader

GFS
12.2024 - Current

Business Operations Management

HD
06.2021 - 10.2024

Merchandising manager

HD
04.2015 - 01.2020

Specialty manager

HD
06.2013 - 04.2015

Department Head

HD
04.2011 - 06.2013

High School Diploma -

Monta Vista