
Accomplished Risk Management Specialist with expertise in claims management and loss analysis at Bureau of State Risk Management. Proven track record in negotiating settlements and enhancing customer satisfaction. Skilled in internal audits and due diligence, with a focus on achieving timely resolutions and improving departmental organization. Adept at using specialized software for efficient project management.
Served as the primary contact for property claims affecting all state agencies providing guidance and direction in urgent, critical and often emergency situations. Verified claim coverage through guidelines set forth in the state self-funded Property and Liability program. Handled all claims up to $10,000.00 and coordinated claim adjudication through our dedicated third party adjuster for those exceeding $10,000.00. Reviewed all proofs of loss and ensured timely reimbursement to agencies for covered losses. Assisted with subrogation recoveries, restitution orders as well as collection of all claim records in the Risk Management Information System.