Summary
Overview
Work History
Education
Skills
Timeline

Douglas Christian

Insurance Professional
Newtown

Summary

With a proven track record at ACE Group, I excel in loss analysis and fostering robust client relations. Leveraging underwriting expertise and innovative risk assessment strategies, I've significantly enhanced operational efficiency and client satisfaction. My leadership in mentoring teams and negotiating key contracts underscores my commitment to excellence and collaborative growth.

Overview

2025
2025
years of professional experience

Work History

Senior Underwriter

ACE Group
  • Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
  • Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
  • Assisted senior executives with final loan closings and underwriting, coordination and submission of high-profile loan conversion packages.
  • Maintained strong relationships with brokers, facilitating open communication channels and improving overall business collaboration.

Production Underwriter

ACE Group
  • Made approval and denial recommendations by determining accurate risk levels.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.

Underwriting Trainee

ACE Group
  • Supported successful policy approval with meticulous attention to detail in document preparation and review.
  • Streamlined information gathering processes, improving overall efficiency in the evaluation of risks.
  • Maintained high levels of accuracy while analyzing client financial data, ensuring reliable assessments were made.
  • Contributed innovative ideas during team meetings that led to improved methods for risk assessment and mitigation strategies.

Multinational Client Executive

Sompo International
07.2024 - 01.2025
  • Negotiated profitable contracts with key clients, securing long-term revenue streams for the company.
  • Played an instrumental role in increasing overall company profits via upselling additional services or products when appropriate during client interactions.
  • Built long-lasting partnerships through effective networking and relationship management skills.
  • Expanded market share with targeted outreach initiatives for new business development.

Broker, National Casualty

Aon Corporation
09.2021 - 09.2023
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
  • Conducted research to answer questions and handle issues using multiple systems and resources.

AVP, Regional Manager

Chubb
01.2014 - 09.2021
  • Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
  • Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
  • Established policies and procedures that improved operational efficiency within the organization.
  • Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.

Reinsurance Agent

RC Reinsurance
11.2016 - 08.2021
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Executive Underwriter/Team Lead

Chubb
01.2012 - 01.2014
  • Participated in industry conferences to stay informed on emerging risks, challenges, and best practices in underwriting management.
  • Implemented innovative underwriting tools that enhanced decision-making capabilities and reduced turnaround times.
  • Maintained compliance with industry regulations by staying up-to-date on changes and updating policies accordingly.
  • Reduced claims costs through thorough risk assessment and strategic premium pricing.

Education

Bachelor's Degree - Political Science

Rutgers University, New Brunswick, NJ
05.2009

Skills

Loss analysis

Timeline

Multinational Client Executive - Sompo International
07.2024 - 01.2025
Broker, National Casualty - Aon Corporation
09.2021 - 09.2023
Reinsurance Agent - RC Reinsurance
11.2016 - 08.2021
AVP, Regional Manager - Chubb
01.2014 - 09.2021
Executive Underwriter/Team Lead - Chubb
01.2012 - 01.2014
Senior Underwriter - ACE Group
Production Underwriter - ACE Group
Underwriting Trainee - ACE Group
Rutgers University - Bachelor's Degree, Political Science

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