Andrew Ellis
Brooklyn,New York
Summary
Polite and professional customer service phone rep successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in remote or call center. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Lead Barback
Spectrum Events
Brooklyn, NY
03.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and stocking bar with necessary supplies.
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Ensured smooth operations by assisting with inventory management and promptly replenishing low stock items.
- Maintained a clean and organized workspace, leading to increased efficiency and productivity among staff.
- Contributed to team success by cross-training in bartender duties for seamless coverage during busy periods.
- Maximized sales by recommending popular drinks and upselling premium liquors when appropriate.
- We travel to different events throughout the United States every weekend .I have served as both bartender and barback at such events as Honeyland in Houston,Tx last year including Gov Ball right here in New York.
- Expedited drink orders by accurately relaying customer requests to bartenders, resulting in faster service times.
Customer Service Representative
The Unemployed Bartender
Brooklyn, NY
06.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
New Hawg City
New York, NY
01.2019 - 05.2020
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- As a customer service rep,my job was not only to field calls but provide directions to events and upsell parties and merch.
Customer Service Representative (Remote)
FLS Connect
Atlanta, GA
07.2018 - 05.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
GED -
Queensborough Community College of The City University of New York
Queens, NY02.2025
Skills
- Interpersonal Skills
- Supply Ordering
- Menu Knowledge
- Stress Management
- Team Leadership
- Customer Service
- Conflict Resolution
- Cash Handling
- Decision Making
- Multitasking Abilities
- Strong Communication
- Beverage Preparation
- Problem Solving
- POS System Operation
- Ice Replenishment
- Cash Register Operation
- Payment Processing
- Supply Restocking
- Data Collection
- Information Security
- Call Management
- Appointment Scheduling
- Microsoft Outlook
- Multi-Line Phone Talent
- Call Center Operations
- Travel Planning
- Product Education
Timeline
Lead Barback
Spectrum Events
03.2022 - Current
Customer Service Representative
The Unemployed Bartender
06.2020 - Current
Customer Service Representative
New Hawg City
01.2019 - 05.2020
Customer Service Representative (Remote)
FLS Connect
07.2018 - 05.2020
GED -
Queensborough Community College of The City University of New York