Andrew Evans
Bismarck
Summary
Experienced professional with a focus on customer service and safety compliance. Successfully managed data entry tasks and coordinated emergency response initiatives, enhancing overall operational effectiveness.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Package Handler
FedEx
Bismarck
11.2025 - Current
- Loaded and unloaded packages onto conveyor belts and delivery vehicles.
- Maintained a clean and organized work area to ensure safety compliance.
- Followed safety protocols to minimize risks during package handling.
- Assisted in loading delivery trucks with prepared packages.
911 Public Safety Telecommunicator
State Of North Dakota
Bismarck
08.2023 - 11.2025
- Received and prioritized emergency calls for police, fire, and medical assistance.
- Operated multi-line radio systems to communicate with responders in the field.
- Provided clear, concise information to callers during high-stress situations.
- Coordinated with multiple agencies to ensure efficient emergency response efforts.
- Utilized mapping software to identify locations and dispatch appropriate units.
- Monitored ongoing incidents to provide updates and support to first responders.
- Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Conducted warrant inquiries and entered wanted persons into law enforcement databases.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
- Assisted with investigations by providing background information on suspects or victims when requested.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
- Coordinated communication among multiple agencies during large scale incidents or disasters requiring a unified command structure.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Assistant General Manager
Menards
Toledo
07.2020 - 08.2023
- Assisted in managing daily store operations and ensuring smooth functionality.
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
- Monitored compliance with safety regulations and company policies across the store.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
Front End Manager
Menards
Taylor
02.2018 - 07.2020
- Supervised daily operations of front-end team at retail home improvement store.
- Trained staff on customer service techniques and product knowledge.
- Managed cash handling procedures and ensured compliance with company policies.
- Coordinated scheduling to optimize front-end coverage during peak hours.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Conducted regular audits of cash registers and safe for accuracy.
- Put together schedule for floor staff according to skill sets and coverage needs.
2nd Assistant Front End Manager
Menards
Eau Claire
06.2013 - 04.2018
- Assisted in managing daily front-end operations and customer service tasks.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new team members on store procedures and customer interaction standards.
- Monitored cash register accuracy and handled transaction discrepancies promptly.
- Addressed customer inquiries and resolved issues effectively to maintain satisfaction.
Front End Advisor
Menards
Eau Claire
04.2016 - 02.2018
- Visited retail locations to evaluate the Front End Managers and Assistants and provide feedback.
- Wrote reports on store visits while working in an office setting.
- Worked through a shared e-mail folder to assist stores with questions and issues they faced during business hours.
- Answered phone calls in an office setting to help resolve immediate guest service issues.
Cashier
Menards
Eau Claire
04.2012 - 06.2013
- Processed customer transactions efficiently and accurately at retail location.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance customer experience.
- Operated cash register and handled cash, credit, and check payments securely.
- Trained new cashiers on register operations and customer service protocols.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier
Target
Monroe
05.2006 - 04.2012
- Processed customer transactions efficiently and accurately at retail location.
- Maintained clean and organized checkout area to enhance customer experience.
- Operated cash register and handled cash, credit, and check payments securely.
Education
Medical Billing And Coding Certificate - Health Information Management
Rasmussen University
Minneapolis, MN06-2026
Skills
- Medical coding
- Health information management
- Customer service
- Time management
- Data entry
- Attention to detail
Certification
Certified Coding Associate
Timeline
Package Handler
FedEx
11.2025 - Current
911 Public Safety Telecommunicator
State Of North Dakota
08.2023 - 11.2025
Assistant General Manager
Menards
07.2020 - 08.2023
Front End Manager
Menards
02.2018 - 07.2020
Front End Advisor
Menards
04.2016 - 02.2018
2nd Assistant Front End Manager
Menards
06.2013 - 04.2018
Cashier
Menards
04.2012 - 06.2013
Cashier
Target
05.2006 - 04.2012
Medical Billing And Coding Certificate - Health Information Management
Rasmussen University