Andrew Everson
Springfield,IL
Summary
Passionate optimistic technologist with a strong background in technical support and customer service. An experienced individual and quick learner whom possesses an aptitude and willingness for growth and getting the job done.
Andrew Everson -A name you can count on.
Overview
9
9
years of professional experience
Work History
PC Technician
State of Illinois- Office of the Attorney General
07.2022 - Current
- Performing maintenance on printers, installing printers on physical location as well as networking and setup on print servers.
- Maintaining print drivers and settings within printer EWS and on print servers using print management.
- Maintaining and creating accounts, distribution lists and groups in Active Directory.
- Providing basic, moderate, and advanced helpdesk/technical troubleshooting and support to users and end clients, including but not limited to O365 applications, Adobe, Etc.
- Providing assistance with mobile phones with applications and operations such as email, time system, etc. .
- On-boarding and technical orientation with new employees
- Providing remote assistance with a variety of remote access applications and software.
- Assisting users with remote desktop issues and configuration; RD Web, VMware Horizon, Windows RDC.
- Imaging laptops and desktops with Specialized deployment software as well as deploying security patches, updates, and applications.
- Asset tracking and logging utilizing specialized applications and software.
- Troubleshooting and resolving printer/printing errors
- Assisting with Scanner and scanning issues within Adobe and other related software.
- Training new technicians and IT staff where needed
Service Technician
Watts Copy Systems
09.2016 - 07.2022
- Managing, maintaining, repairing, and installing Sharp, HP, Kyocera copiers/printers/scanners
- Performing deliveries throughout the Illinois State area to several customer offices
- Installing print drivers and correct printing preferences on local devices such as desktop and laptop devices including the setup of private/confidential printing to specific customers
- Setting up SMTP settings to allow scanning to local devices such as scan to email/folder
- Maintaining and organizing company vehicle 5 days a week
- Downloading and installing firmware upgrades to copiers and printers
- Maintaining toner warehouses and machines at largest based accounts with Watts
- Remote support assistance via LogMeIn123 to assist in print connection/driver errors
Engineering Technician
Bunn-o-matic / Express Employment
04.2017 - 07.2017
- Recording test results in Microsoft Excel involving progress/wear/breakdown on prototype based equipment
- Engineering of prototype based boards including LED based circuits for back light operation on prototype based projects
- Programming ladder logic/PLC based applications for lab testing purposes
- Engineering and construction of fixtures or counter based systems for automated/PLC based systems running tests on wear and functionality of prototype units
- Maintenance and repair on beverage dispensing systems
Education
Associate of Applied Science - Computer And Electronics Engineering Technology
ITT Technical Institute
Springfield, IL09.2016
Skills
- Printer maintenance
- Active Directory management
- Remote desktop support
- Helpdesk support
- Network troubleshooting
- Image deployment
- Security patching
- Technical training
- Customer service
- Asset tracking
- Documentation skills
- Time management
- Problem solving
- Effective communication
- Electrical schematics
- Remote troubleshooting
- Decision-making
- Critical thinking
- Multitasking ability
- Attention to detail
- System administration
- Mobile device management
- User training
- Technical support
- Problem-solving
- Teamwork and collaboration
- Troubleshooting and Diagnostics
- Virtualization technologies
- Information security
- Peripheral repair
- Helpdesk services
- Network security
- Help desk operations
- Application support
- IT documentation
- Driver updates
- Virus removal
- Hardware upgrades
- Mobile device support
- Hardware repair
- Wireless networking
- Network configuration
- Printer troubleshooting
- Computer assembly
- C
- Linux
- Bash
- Python
- SQL
Relevant Knowledge
ELEVANT KNOWLEDGE:
- Windows Operating Systems, MacOS, Android, IOS, Active Directory Users and Computers, Linux Operating Systems and BASH CLI, CMD, Windows powershell, Networking protocols, network infrastructure switches and hubs, PuTTY, network configuration with devices such as switches and hubs. Experienced with ticketing systems escalating issues where needed and inputting of proper technical documentation, strong troubleshooting skills interpersonal and investigative skills. Highly proficient and knowledgeable in resolving issues related to printing, copying, faxing and scanner related issues, Asset and Inventory Tracking, Desktop/Laptop support, Mobile device management and support, Virtualization/Virtual Machines, VPN’s, Telecommunications, VOIP, Teleconference and video conferencing services and equipment assistance.
Timeline
PC Technician
State of Illinois- Office of the Attorney General
07.2022 - Current
Engineering Technician
Bunn-o-matic / Express Employment
04.2017 - 07.2017
Service Technician
Watts Copy Systems
09.2016 - 07.2022
Associate of Applied Science - Computer And Electronics Engineering Technology
ITT Technical Institute
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