Passionate optimistic technologist with a strong background in technical support and customer service. An experienced individual and quick learner whom possesses an aptitude and willingness for growth and getting the job done.
Andrew Everson -A name you can count on.
ELEVANT KNOWLEDGE:
- Windows Operating Systems, MacOS, Android, IOS, Active Directory Users and Computers, Linux Operating Systems and BASH CLI, CMD, Windows powershell, Networking protocols, network infrastructure switches and hubs, PuTTY, network configuration with devices such as switches and hubs. Experienced with ticketing systems escalating issues where needed and inputting of proper technical documentation, strong troubleshooting skills interpersonal and investigative skills. Highly proficient and knowledgeable in resolving issues related to printing, copying, faxing and scanner related issues, Asset and Inventory Tracking, Desktop/Laptop support, Mobile device management and support, Virtualization/Virtual Machines, VPN’s, Telecommunications, VOIP, Teleconference and video conferencing services and equipment assistance.