Andrew Fantasia
WALMART, Walmart
North Brookfield,MA
5
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Work History
Sales Associate
4 Years 11 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Service Representative
1 Year 5 Months- Assisted customers with inquiries regarding natural gas services and billing processes.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Provided accurate information on safety procedures related to natural gas usage.
- Maintained detailed records of customer interactions in CRM systems for follow-up actions.
- Experience issuing emergency gas and electrical orders to dispatch.
- Conducted training sessions for new representatives on company policies and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cross-trained and provided backup support for organizational leadership.
- Experience with CSS and Salesforce
Education
Associate of Science - Information Technology
GED
Skills
Computer Literacy
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Conflict Resolution
Adaptability
Active Listening
Empathy
Multi- Tasking
Sales Training
Engaging with Diverse Customers
Timeline
Customer Service Representative
National Grid, Natural Gas
06.2024 - 11.2025Read More
Sales Associate
WALMART, Walmart
09.2021 - CurrentRead More
Southern New Hampshire University
Associate of Science from Information Technology
Read More
You, INC
GED
Read More