Andrew Fauver
La Vista,NE
Summary
Customer service and operations professional with extensive experience in high-volume, metrics-driven support environments, including financial dispute resolution, account servicing, and multi-channel customer communication (phone, chat, email). Proven ability to manage complex customer inquiries, resolve sensitive issues with accuracy and professionalism, and consistently meet performance and quality standards. Experienced in interpreting policies and procedures, navigating multiple systems, and delivering clear, empathetic customer education in fast-paced, compliance-oriented environments.
Overview
9
9
years of professional experience
Work History
Workforce Consultant / Adult Educator
Autism Action Partnership (AAP)
Omaha, NE
02.2024 - Current
- Facilitate structured adult education programs focused on workplace readiness, communication, financial literacy, and life skills
- Deliver employer-facing training on inclusion, onboarding practices, and workplace communication strategies
- Provide individualized coaching in resume development, interview preparation, and job search support
- Support program participants in navigating applications, interviews, and workplace expectations
- Conduct outreach with employers and community partners to expand engagement and participation
- Deliver curriculum-based instruction for adult learners in structured classroom and workshop settings
Delivery Driver
DoorDash
Omaha, NE
02.2023 - Current
- Manage time-sensitive deliveries in a fast-paced independent contractor environment
- Ensure accurate order fulfillment using mobile navigation and logistics systems
- Maintain professional customer interactions during pickups and drop-offs
Customer Service / Sales Associate
Kine Budz LLC
10.2022 - 02.2023
- Provided customer support and product guidance in a retail environment
- Resolved customer inquiries and service concerns with professionalism and accuracy
- Maintained positive customer relationships and supported store operations and sales goals
Customer Experience Specialist / Disputes, Training & Operations Support
PayPal
08.2019 - 09.2022
- Managed 40–50 high-volume customer interactions daily across phone, chat, and email channels
- Adjudicated 10–20 financial dispute cases per day, reviewing documentation and applying policy guidelines to determine outcomes
- Applied company policies and compliance procedures to resolve complex account and transaction issues
- Delivered clear explanations of dispute decisions and policy outcomes in sensitive or escalated situations
- Consistently met or exceeded performance metrics including quality, productivity, and customer satisfaction (CSAT)
- Utilized multiple internal systems simultaneously to research accounts, document interactions, and resolve issues efficiently
- Selected for LEAP Training Program focused on onboarding, performance development, and workforce training
- Trained and onboarded 200+ employees on customer service standards, dispute workflows, and system navigation
- Delivered internal training on customer de-escalation and communication strategies
- Provided coaching and mentorship to new and developing team members
- Supported cross-functional teams including account limitations, fraud investigations, and debit card servicing
- Assisted with escalation support and high-volume financial assistance operations during COVID-era demand
Behavioral Health Technician
Radical Minds Omaha
Omaha, NE
07.2017 - 08.2019
- Provided behavioral and emotional support in structured care environments
- Assisted with implementation of care plans and behavioral strategies
- Supported onboarding and training of new staff members
Education
Bachelor’s Degree - Behavioral Psychology
Bellevue University
01-2019
Skills
- Customer Service & Operations: High-Volume Support, Account Servicing, Dispute Resolution, First Contact Resolution, Compliance-Based Support, CRM Systems
- Communication: De-escalation, Conflict Resolution, Customer Education, Problem Solving
- Training & Leadership: Onboarding, Coaching, Mentorship, Curriculum Delivery
- Workplace Strengths: KPI Performance, Time Management, Multitasking, Adaptability
Timeline
Workforce Consultant / Adult Educator
Autism Action Partnership (AAP)
02.2024 - Current
Delivery Driver
DoorDash
02.2023 - Current
Customer Service / Sales Associate
Kine Budz LLC
10.2022 - 02.2023
Customer Experience Specialist / Disputes, Training & Operations Support
PayPal
08.2019 - 09.2022
Behavioral Health Technician
Radical Minds Omaha
07.2017 - 08.2019
Bachelor’s Degree - Behavioral Psychology
Bellevue University