Experienced manager with 15 years at Walmart, excelling in various leadership roles including Front End Team Lead, Department Manager, and Customer Service Manager. Recently transitioned to Teleperformance, where I leverage my customer service expertise in the OnStar Customer Retention Department for General Motors. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Goal-oriented Customer Service Manager with 10+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Hi, I’m
Andrew Felver
Lake Panasoffkee,FL
Summary
Overview
12
years of professional experience
Work History
Teleperformance
OnStar Customer Retention Specialist
02.2024 - Current
Job overview
- Assist General Motors customers with OnStar services, focusing on customer retention and satisfaction
- Handle inquiries, resolve issues, and ensure customers receive exceptional service and support
- Utilize knowledge of OnStar products and services to effectively address customer needs and concerns
- Collaborate with team members to meet departmental goals and maintain high service standards.
Walmart
Front End Team Lead
08.2012 - 02.2024
Job overview
- Managed front-end operations, including cash registers, customer service, and team training
- Resolved customer issues promptly and maintained a clean and organized checkout area
- Implemented process improvements to enhance efficiency and customer satisfaction
- Trained and mentored team members to achieve operational excellence and deliver exceptional service.
Walmart
Customer Service Manager
Job overview
- Directed customer service operations, ensuring high levels of customer satisfaction and efficient problem resolution
- Trained and coached team members to deliver superior customer service and support organizational goals.
Walmart
Department Manager
Job overview
- Led various departments including Electronics, Connect Center, E-commerce, and Impulse Merchandise
- Achieved significant improvements in departmental operations, sales, and customer service metrics
- Developed and implemented strategies to optimize product displays and enhance customer experience.
Education
Rutledge High School
High School Diploma
01.2007
University Overview
Skills
- Customer Retention
- Leadership and Team Management
- Customer Service Excellence
- Process Improvement
- Inventory Management
- Training and Development
- Problem Solving
- Cash Handling and Point-of-Sale Operations
- Regulatory Compliance
- Problem-Solving
- Time Management
- Exceptional telephone etiquette
- Relationship Building
References
References
Available upon requestTimeline
OnStar Customer Retention Specialist
Teleperformance
02.2024 - Current
Front End Team Lead
Walmart
08.2012 - 02.2024
Customer Service Manager
Walmart
Department Manager
Walmart
Rutledge High School
High School Diploma