Andrew Figueroa
Morgan Hill,CA
Summary
Proven to enhance customer satisfaction and efficiency at Safeway, I bring a blend of exceptional knife handling and a positive attitude. My background includes streamlining fresh cut processes, contributing innovative ideas in marketing at De Anza College, and ensuring top-notch product quality at Crumbl Cookies. I excel in cleanliness standards and teamwork, driving results with integrity and dedication. Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Fresh Cut Clerk
Safeway
05.2023 - Current
- Demonstrated superior attention to detail while inspecting all products for freshness before preparing for sale or consumption.
- Received inventory and verified receipt of ordered products.
- Enhanced customer satisfaction by providing efficient and precise fresh cut product preparation.
- Collaborated with team members to provide exceptional service and meet department goals.
- Promoted a positive work atmosphere through effective communication and collaboration with colleagues across departments.
- Delivered high-quality fresh cut products by adhering to established guidelines for cutting techniques and presentation standards.
- Utilized cutting tools safely and effectively, minimizing risk of injury or damage to products.
- Ensured accurate labeling of fresh cut items, including pricing information and expiration dates for proper rotation practices.
- Cleaned and sanitized equipment used for service or stocking food service products.
- Maintained a clean and sanitized work environment, ensuring compliance with food safety standards.
- Pleasantly greeted customers and provided prompt and courteous service.
Marketing Intern
De Anza College
03.2023 - 06.2023
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Helped design surveys to gather customer insights, leading to more targeted marketing efforts.
- Assisted in developing social media advertising campaigns that significantly increased online engagement.
- Conducted market research to identify target audiences and optimize marketing efforts.
Baker
Crumbl Cookies
09.2022 - 04.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Maintained accurate inventory of baking supplies and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
Courtesy Clerk
Safeway
06.2021 - 05.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Assisted customers with large purchases by carrying items to vehicles.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 30 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Maintained clean and tidy checkout area to optimize service delivery.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Education
Bachelor of Science - Accounting
San Jose State University
San Jose, CA05.2026
Associate of Science - Business Administration
De Anza College
Cupertino, CA06.2024
Skills
- Knife Handling
- Cleanliness standards
- Sanitation Procedures
- Stock Rotation
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Honesty and Integrity
- Cleaning and sanitation
- Safe Food Handling
- Cleaning procedures
- Social Media
- Social Media Marketing
- Product marketing
- Project Management
- Administrative Support
- Project Support
- Outgoing and Friendly
- Teamwork and Collaboration
- Customer Assistance
- Patience and Tolerance
- Guest Greeting
- Product restocking
- Complaint Handling
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Fresh Cut Clerk
Safeway
05.2023 - Current
Marketing Intern
De Anza College
03.2023 - 06.2023
Baker
Crumbl Cookies
09.2022 - 04.2023
Courtesy Clerk
Safeway
06.2021 - 05.2022
Bachelor of Science - Accounting
San Jose State University
Associate of Science - Business Administration
De Anza College
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