Andrew Fischer
Cincinnati,Ohio
Summary
Operations-focused leader combines extensive sales and customer service expertise to enhance revenue growth and improve customer retention. Proven success in coaching high-performing teams, implementing process improvements, and consistently exceeding sales targets while managing P&L and optimizing operational efficiency.
Overview
12
12
years of professional experience
Work History
Operations Manager
Mike's Carwash
Cincinnati
11.2024 - Current
- - Oversaw daily operations at car wash location, enhancing service quality and driving customer satisfaction.
- - Monitored labor and operating costs, managing store-level P&L to achieve profitability goals.
- - Maintained scheduling, inventory controls, and KPI dashboards to optimize throughput and reduce downtime.
- - Enforce company standards and quality controls across shifts, maintaining compliance with corporate policies and safety procedures.
- - Coach and develop frontline teams to improve upsell performance, customer retention, and operational consistency through training and feedback.
Inside Sales
Angi Inc.
Cincinnati
05.2024 - 11.2024
- - Executed outbound and inbound sales of advertising solutions to residential contractors, leveraging warm leads and cold outreach to drive customer engagement.
- - Qualified prospects, delivered tailored proposals, negotiated terms, and coordinated handoffs to onboarding teams.
- - Ensured accurate CRM records and maintained pipeline hygiene, enhancing conversion tracking and forecasting accuracy.
Inside Sales
Windows Direct USA
Blue Ash, OH
10.2023 - 04.2024
- - Managed inbound and outbound sales inquiries for residential window solutions using a consultative, needs-based approach to drive customer satisfaction.
- - Built proposals, negotiated pricing, and closed orders while maintaining a strong focus on customer experience and retention.
- - Maintained current CRM data and coordinated with production and installation teams to ensure timely, accurate order fulfillment, enhancing overall customer experience.
- - Met individual sales targets through consistent pipeline management and follow-up best practices.
General Manager
Jet's Pizza
Milford
10.2014 - 09.2023
- - Directed store operations, overseeing hiring, training, scheduling, inventory control, vendor relations, and daily financial management to ensure seamless functionality.
- - Managed store-level P&L, controlled costs, and implemented process improvements to enhance efficiency and profitability.
- - Built and coached high-performing teams, reducing turnover and improving customer service standards through ongoing training and performance coaching.
- - Led local marketing and customer engagement initiatives, enhancing same-store sales and fostering brand loyalty.
- - Standardized operational workflows and safety/compliance practices to maintain consistent service quality across shifts.
Education
Diploma -
Turpin High School
Cincinnati05-2015
Skills
- P&L management
- KPI analysis
- Operational oversight
- Process improvement
- Quality control
- Budgeting and cost control
- Cost reduction
- Customer relationship management
- Employee training
- Performance coaching
- Quality assurance
- Conflict resolution
- Conflict mediation
- Staff retention
- Policy implementation
- Schedule management
- Problem solving
Personal Information
Title: Operations Manager at Mike's Carwash
Timeline
Operations Manager
Mike's Carwash
11.2024 - Current
Inside Sales
Angi Inc.
05.2024 - 11.2024
Inside Sales
Windows Direct USA
10.2023 - 04.2024
General Manager
Jet's Pizza
10.2014 - 09.2023
Diploma -
Turpin High School