Summary
Overview
Work History
Education
Skills
Projects
Projects
Affiliations
Certification
Timeline
Generic

Andrew Flores

San Antonio, Texas

Summary

Cybersecurity senior at the University of Texas at San Antonio, blending over two years of managerial experience with strong technical proficiency and hands-on experience in GCP, Microsoft Intune, Google Admin, and Microsoft 365 products. Holding CompTIA Security+ and SPLK-1001 certifications.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Help Desk Intern

Stirista
San Antonio
06.2025 - 08.2025
  • Administered and supported cloud-based platforms, including Google Cloud Platform (GCP) and Microsoft 365 services (Google Admin, Microsoft Intune, Microsoft Admin), to manage user accounts, devices, and applications.
  • Solved Internal tickets based in ZenDesk. Completed over 60+ tickets for internal users and maintained Client satisfaction.
  • Utilized multiple SaaS such as Asset Sonar, ZohoVault, FileMage, Knowbe4, Permiter81, Meraki.
  • Engineered and secured SFTP via FileMage, establishing home directories and implementing IP whitelisting to facilitate secure and controlled file transfers.
  • Organized and deployed enterprise laptops using Microsoft Intune (MDM), ensuring standardized software installations, robust security policies, and efficient device lifecycle management.

Front Desk Receptionist Manager

Woodspring Suites
San Antonio
06.2022 - 05.2025
  • Established and led front desk operations, managing a team of 6 receptionists, improving guest satisfaction scores by 20%, and achieving the Best of Choice Award (2024).
  • Built marketing research through emails and phone calls, increasing lead generation by 15%.
  • Coordinated efforts across multiple departments to maintain hotel cleanliness and uphold brand standards.

Cybersecurity Intern

TLT - Tomorrow Leader's Today
Frisco
05.2024 - 07.2024
  • Defined cyber threats and developed mitigation strategies.
  • Collaborated with cross-functional teams to identify and reduce security risks.
  • Created incident response documentations, including preparation, detection, analysis, and recovery.
  • Discussed access management practices, emphasizing the principle of least privilege.

Education

Bachelor of Business Administration - Cybersecurity

University of Texas at San Antonio
San Antonio, Texas
05.2026

Skills

  • Cybersecurity fundamentals
  • Incident response
  • Risk assessment
  • Cloud services administration
  • Technical support
  • Project management
  • Ticketing system proficiency
  • Help desk software

Projects

Home Project - Splunk Lab, San Antonio, Texas, 06/25, 07/25

  • Implemented and managed a Splunk instance, utilizing user roles (admin, power, user) and defining access permissions.
  • Used Splunk's field commands (fields, table, rename, sort, dedup) to manipulate and present data., Utilized Splunk's Search Processing Language (SPL) to construct targeted queries, employing keywords, wildcards, Boolean operators (AND, OR, NOT), and specific time ranges to efficiently filter, refine, and extract critical insights from large datasets.
  • Designed and developed Splunk reports and dashboards, including setting permissions and scheduling automated deliveries.

Projects

Active Directory Domain Services, San Antonio, Texas, 07/25 - 08/25

  • Established and configured an Active Directory Domain Services (AD DS) domain controller VM using Windows Server 2016.
  • Administered AD accounts by creating new users, disabling inactive accounts, and performing password resets to maintain security and access control.
  • Configured and organized Group Policy Objects (GPOs) to apply security and operational policies for users and computers within specific Organizational Units (OUs) across the domain.

Affiliations

  • President's List 4.00+ (Spring 2024)
  • Dean's List 3.75+ (Fall 2024 & Spring 2025)
  • Honor Roll 3.50+ (Fall 2022 & 2023)
  • UTSA Honors College
  • Gamma Beta Phi - Honor Society Member - 08/23 - 05/24
  • Society for Collegiate Leadership & Achievement (SCLA) Member - 01/23 - 05/24

Certification

  • CompTIA Security+ (SY0-701), 01/25, 01/28
  • Splunk Core Certified User (SPLK-1001), 07/25, 07/28

Timeline

IT Help Desk Intern

Stirista
06.2025 - 08.2025

Cybersecurity Intern

TLT - Tomorrow Leader's Today
05.2024 - 07.2024

Front Desk Receptionist Manager

Woodspring Suites
06.2022 - 05.2025

Bachelor of Business Administration - Cybersecurity

University of Texas at San Antonio
Andrew Flores