Alicia Mansaray
Rocky Gap Lodge & Golf Resort
Lowell,MA
1
year of professional experience
Detail-oriented QA Tester/QA Analyst with experience in quality assurance, troubleshooting, and software issue resolution. Demonstrated capability in software testing, defect identification, and issue documentation to ensure application functionality. Motivated to leverage foundational project management and data analysis skills to enhance team performance and drive successful outcomes.
Work History
IT Desk Intern
5 Months- Assisted staff and customers with technical questions, resolving issues to enhance user experience.
- Troubleshot problems, identifying appropriate solutions to minimize downtime.
- Maintained accurate guest and reservation information.
- Verified information while processing payments and reservations.
- Collaborated with different departments to resolve problems, ensuring seamless operations.
- Econo Lodge
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
QA/IT Technical Support Intern
4 Months- Troubleshot hardware, software, and connectivity issues to restore end-user productivity promptly.
- Assisted with network, email, and application setup for new and existing users.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
- Managed high levels of call flow and responded to technical support needs.
- Documented service incidents and solutions to improve knowledge base accuracy and consistency.
- Escalated complex technical issues to senior staff while maintaining clear user communication.
- Maintained inventory records for computers, accessories, and support equipment.
Database Assistant Intern
3 Months- Updated and reviewed database records, ensuring accuracy and completeness for reliable information access.
- Assisted with data validation, correcting inconsistencies and missing fields before system submission.
- Retrieved and verified information for staff.
- Maintained attention to detail while processing large volumes of information, contributing to high-quality database management.
- Followed confidentiality guidelines when handling internal records.
- Managed and monitored installed systems and infrastructure.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Skills
Testing: Quality Assurance
Manual Testing
Functional Testing
Regression Testing
Test Cases
Bug Identification
Troubleshooting
Technical: Java
SQL
Databases
HTML
CSS
JavaScript
Tools: Git
GitHub
Postman
Jira
User Support Security
Technical proficiency
Adaptable learner
Cybersecurity fundamentals
Report writing
Technical Troubleshooting
Timeline
IT Desk Intern
Rocky Gap Lodge & Golf Resort
01.2026 - 06.2026Read More
QA/IT Technical Support Intern
Frostburg Village
05.2025 - 09.2025Read More
Database Assistant Intern
Econolodge Inn & Suites
01.2025 - 04.2025Read More
Frostburg State University
Bachelor of Science from Cybersecurity and Information Assurance
Read More