Years of experience as System & UAT tester along with Application Development Manager
Joy Norcia
Sr. Quality Assurance Analyst
Brooksville,Florida
Summary
Accomplished Information Technology Professional with extensive experience in supporting and managing life cycle systems. Over 2 years at CITI Technology as a Testing Analyst within the Test Management Office of the Chief Technology Office (CTO) and 3 years in the Custody UAT team, complemented by 12 years at JPMorgan Chase in various roles, including Technology Risk Control Manager and Quality Assurance Test Lead. Proven expertise in technical system testing and User Acceptance Testing, with a track record of enhancing software quality through effective collaboration with cross-functional teams to identify defects and ensure seamless software rollouts. Exceptional analytical, organizational, and multitasking abilities drive success in delivering superior products and services while navigating critical interactions among architects, developers, analysts, and product managers.
Overview
21
21
years of professional experience
Work History
UAT Test Analyst
Citi
Tampa, FL
10.2022 - Current
- Developed comprehensive UAT test plans to ensure application functionality met user requirements.
- Coordinated projects within the UAT team to enhance testing processes and resolve issues effectively.
- Achieved high levels of customer satisfaction by ensuring delivered products met or exceeded expectations for functionality, reliability, performance.
- Promoted a culture of quality assurance within the organization by sharing knowledge about UAT best practices among peers.
- Expedited defect resolution times through effective coordination with cross-functional teams during troubleshooting sessions.
- Increased collaboration between QA teams by fostering open communication channels throughout the organization.
- Ensured application stability by performing regression tests after each release cycle.
- Collaborated with developers to identify, document, and resolve defects in a timely manner.
- Contributed to the continuous improvement of test processes by providing actionable insights from gathered data.
- Supported successful product launches by validating functionality, usability, and performance under various conditions.
- Mitigated risks associated with software releases through diligent defect tracking and management efforts.
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Executed end-to-end testing cycles, identifying defects and ensuring timely resolution before deployment.
- Analyzed business requirements and translated them into detailed test scenarios for validation purposes.
- Mentored junior analysts on best practices in UAT methodologies and testing tools usage.
- Collaborated with stakeholders to prioritize testing efforts based on project timelines and business impact.
Testing Sr. Analyst
CITI
Tampa, FL
11.2017 - 03.2020
- Act as software testing subject matter in the Test Management Office of the Chief Technology Office
- Recommend and implement business process improvements supporting recognized industry standards and best practices for software development and testing throughout the global testing organization
- Draft software testing policy and process documentation
- Conduct reviews of software development projects to determine compliance with testing standards and best practices (Technology Test Plans/Results & UAT Test Plans and Test cases)
- Meet with Technology and UAT test teams to present findings and make recommendations.
- Weekly reporting of UAT documentation status to assigned Technology PM.
- Maintain Access Database used to record and store document review receipt and review results
- Communicate project review results and action items, metrics, key performance indicators, and executive debriefings
- Assist in evaluation and remediation of corrective action plans and business process improvement plans related to software testing
- Mentor application development and software testing teams on implementing testing best practices and completion of assigned action items
- Use of PTS-W as project tracking tool to dates for phases of development/test /verify project artifacts have been uploaded
Quality Assurance Analyst/Test Lead
JPMORGAN CHASE
Tampa, FL
11.2012 - 08.2017
- QA Test Lead responsible for the review, scripting and testing of Cross Impact projects for multiple Liquidity investment banking applications.
- Manage and monitor the testing and completion of assignments for four contractors and six full time employees.
- Support offshore UAT test by providing application expertise including DB2 data queries to locate accounts and scenario’s for functional/regression testing.
- Working with IBM Mainframe and HP Quality Center platform daily.
- Test new code enhancements and application cross impacts for multiple CIB Financial Applications.
- Assign and monitor code enhancement and production defect testing assignments.
- Develop test scripts based upon business requirements and processes in line with defined workflows and use cases.
- Process application deposit and investment transactions from system entry to exit.
- Test functionality delivered across application and workflows.
- Test applications to demonstrate that relevant existing system functionality(Regression) remains business as usual.
- Assist in designing and ensuring the overall integrity of the testing strategy.
- Work with appropriate business and technology leads to determine acceptable range for test results and performance.
- Work with business and technology leads to identify the appropriate data for testing and preparation of the test scripts.
- Work with PM’s determining cross impacted applications that require engagement during testing cycle
- Facilitate resolution and communication of cross-application/organization architectural issues and decisions.
- Assist and revise test sequence and scope based upon test results and/or changes in product design.
- Coordinate component, system and documentation testing with the appropriate technical groups and Release Management.
- Assess readiness and deviation of product/project performance based upon test results and product specifications.
- Perform QA Manager role as needed
Technical Control Manager/Risk
JPMORGAN CHASE
Tampa, FL
01.2012 - 11.2012
- Technical Control Manager for Sarbanes-Oxley (SOX) risk items for 4 major financial applications.
- Participate in all Corporate and Line of Business technology risk forums.
- Serve as the liaison between the IT and Business community to review and implement technology risk testing to close any gaps that cause risks to processing and data.
- Author and update technology procedures to ensure adherence to SOX and audit regulations.
- Work with the Business information owners and the Technology Risk leads to determine what processes will be verified and tested to ensure adherence to risk controls.
- Document technology gaps and coordinate their correction and closure with the applicable application development team.
- Responsible for testing and documenting technology risk controls.
- Responsible for providing technology risk documentation for my assigned applications to internal and external Audit teams.
- Responsible for coordinating internal and external audit needs with development teams.
Application Development Manager
JPMORGAN CHASE
Tampa, FL
01.2008 - 01.2012
- Managed a technical application development team that also included QA resources as well as being the back-up QA.
- Participated in technical requirement scope meetings with the Lines of Business.
- Currently serve as liaison between IT and PMO/Business end-users.
- Work with the Business owners and Business Analyst to analyze business requirements and produce Functional Requirements Document for any new/change to applications.
- Responsible for identifying, assessing, and documenting business requirements advising business on options, risks, and costs.
- Responsible for completing OOM, Planning and Commitment estimates for the application development team under my direction.
- Responsible for completing and administering direct reports mid-year and year-end performance reviews.
- Responsible for the completion of the Test plan and Test Strategy documents for each release.
- Responsible for testing enhancements and regression scenario’s for the application I currently support.
- Assign and monitor production code enhancements and defects, assisting direct reports during problem resolution and production implementation.
- Develop test scripts based upon business requirements and processes in line with defined workflows and use cases.
- Support an application that processes monetary sweep transactions from system entry to exit.
- Work with HP Quality Center Script repository on a daily basis.
- Experience creating, reviewing, maintaining and updating Microsoft Project test plans.
Quality Assurance Analyst IV
JPMORGAN CHASE
Tampa, FL
04.2005 - 12.2008
- QA Test Lead for three Deposit banking applications. Manage and monitor the testing and completion of assignments for four contractors and three full time employees.
- Perform QA manager role as needed.
- Working with IBM Mainframe platform daily.
- Test new code enhancements for three Demand Deposit Financial Applications.
- Assign and monitor code enhancement and production problem testing assignments to team members.
- Develop test scripts based upon business requirements and processes in line with defined workflows and use cases.
- Process transactions from system entry to exit.
- Test functionality delivered across application and workflows.
- Test applications to demonstrate that relevant existing system functionality remains business as usual.
- Assist in designing and ensuring the overall integrity of the testing strategy.
- Work with appropriate business and technology leads to determine acceptable range for test results and performance.
- Work with business and technology leads to identify the appropriate data for testing and preparation of the test scripts.
- Facilitate resolution and communication of cross-application/organization architectural issues and decisions.
- Assist and revise test sequence and scope based upon test results and/or changes in product design.
- Coordinate component, system and documentation testing with the appropriate technical groups and Release Management.
- Assess readiness and deviation of product/project performance based upon test results and product specifications.
- Assist Application Developers and technical support staff in identifying and resolving problems.
- Perform testing in both the QA and contingency/backup (disaster recovery) environments.
- Assist in the training of consultants and employees assigned to test applications.
- Complete and submit to the PMO group all forms/documents necessary for entering release testing.
- Assist production support personnel with documentation and testing procedures for Disaster Recovery testing.
Education
Associate of Arts - Information Technology
Lexington Community College
Lexington, KY03-1978
Bachelor of Arts - Business Administration
Morehead State University
Morehead, KY05-1975
Skills
- Expert in HP ALM script management
- Proficient in script creation and execution in ALM
- Utilize FileAid utilities for batch processing
- Data analysis with DB2
- Execute and adjust SAS programs
- JCL modification for test jobs
- Execute INSYNC/Fileaid utilities
- Skilled in supporting SWIFT record management
- Data submission and monitoring on IBM/Tandem platforms
- DB2 table management across systems
- Certified in CMM methodology
- Skilled in SDLC methodology implementation
- Proficient in Microsoft Office Suite
- Agile methodology fundamentals
- ZEPHYR repository utilization for testing
- Test case design
- Quality assurance through manual testing
- Full-cycle testing
- Test case execution
- User-focused functional testing
- End-user testing expertise
- Manual regression testing
- Test documentation creation
- Quality assurance strategy
- Test design and execution
- End-to-end integration testing
- Requirements gathering
- Proficient in bug tracking tools
- Quality assurance testing
- Quality assurance oversight
- Test case development
- Ongoing integration practices
- Test script development
- Collaborative teamwork
- Effective team collaboration
- Analytical problem-solving
- Detail-oriented
- Analytical problem-solving
- Effective multitasking
- Consistent reliability
- Strong verbal communication
- Strong organizational abilities
- Collaborative teamwork
- Effective listening
- Strong verbal communication
- Flexibility in changing circumstances
- Strong written communication skills
- Defect management
- Preparation of manual test cases
- Analytical problem solver
- Bug tracking expertise
- Clear and concise documentation
- Detail-oriented organization
- Collaborative teamwork
- Collaborative team building
- Test planning expertise
- Critical analysis
- Agile methodologies expertise
- Task prioritization
- Effective team collaborator
- Effective time management
- Process optimization
- Flexible problem-solving
- Quality control
- Effective written communication
- Mentorship in teams
- Data interpretation
- Issue identification and reporting
- Experience with Agile frameworks
- Polished professional presence
- Analytical problem-solving
- Scenario development
- Problem-solving analysis
- Software issue reporting
- Analytical testing
- Proficient in JIRA and Confluence
- Multi-platform testing expertise
Software
Timeline
UAT Test Analyst
Citi
10.2022 - Current
Testing Sr. Analyst
CITI
11.2017 - 03.2020
Quality Assurance Analyst/Test Lead
JPMORGAN CHASE
11.2012 - 08.2017
Technical Control Manager/Risk
JPMORGAN CHASE
01.2012 - 11.2012
Application Development Manager
JPMORGAN CHASE
01.2008 - 01.2012
Quality Assurance Analyst IV
JPMORGAN CHASE
04.2005 - 12.2008
Associate of Arts - Information Technology
Lexington Community College
Bachelor of Arts - Business Administration
Morehead State University
Recognition & Awards
Certificate of Appreciation OBF 2056, Verizon Excellence Award, Team Excellence Award, Ounce of Quality Award, Group Achievement Award, Individual Excellence Award, Individual Achievement, Quest for Quality Award, Exemplary Performance FCC Part 32, USOA (Universal Service of Accounts/accounting)