Comfortable working within standard suites of software (Google/Microsoft) as well as learning any new proprietary software/tools required for role
Knowledgeable in use of various WFM tools and software (Verint, Workday, Jira ticketing)
Experience in various software testing in relation to autonomous vehicles and utilizing Linux command line interfaces
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Legal Process Coordinator
DoorDash
Tempe, AZ
01.2022 - Current
Comfortable working within various suites of software (, ) as well as learning any new proprietary software/tools required for role
Knowledgeable in use of various WFM tools and software (Verint, Workday, Jira)
Experience in various software testing and utilizing Linux command line interfaces, Investigate and evaluate complex cases involving background of potential drivers to the DoorDash platform
Utilize various support platforms and third party tools (Google Suite, Slack, Checkr) to resolve cases, including investigation of legal documents relating to various liens (Tax withholding and child support)
Uber /
Real Time Analyst
Uber
Phoenix, AZ
02.2021 - 12.2021
Monitor established thresholds for schedule adherence, online states, and off-work events utilizing Workday, Verint, and Jira tools
Generate inclusive alerts to higher management for any type of situations that could disturb SLA’s or efficiency
Partner with operations in recruitment of overtime/VTO to assist with managing intra-day staffing levels
Background Check Specialist
Uber
Phoenix, AZ
09.2019 - 02.2021
Research background of potential driver partner to ensure eligibility to driver on the Uber platform while maintaining highest levels of confidentiality with given sensitive information
Resolve complex partner onboarding issues using various support platforms (Checkr, Slack, Jira ticketing)
Autonomous Vehicle Operator
Nuro
Scottsdale, AZ
08.2018 - 08.2019
Safely operated and troubleshoot the software and hardware components in relation to autonomous vehicles while utilizing Linux command line and other proprietary tools
Experienced in receiving remote assistance via the Guardian team of operators
Including constant and communication and feedback
Completed routine software performance reports for newest software releases using structured road tests/real world situations, while simultaneously providing detailed log notes and accurate feedback to our engineers
Training Coordinator
Cruise Automation
Phoenix, AZ
12.2016 - 08.2018
Administered exceptional vehicle safety and operations training in a classroom setting for all new oncoming AVTs (Autonomous Vehicle Trainers)
Maintained complete database on training standards across all Cruise operations and ensured improvement opportunities were identified and statistical finding were reported to AV Ops HQ for evaluation
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
Served as an ad-hoc Recruiting Coordinator for the Talent Acquisition team, scheduling phone and onsite interviews while providing a world class candidate experience.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ
09.2016 - 09.2019
Associate of Arts - General Studies
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ
08.2014 - 08.2016
Timeline
Legal Process Coordinator
DoorDash
01.2022 - Current
Real Time Analyst
Uber
02.2021 - 12.2021
Background Check Specialist
Uber
09.2019 - 02.2021
Autonomous Vehicle Operator
Nuro
08.2018 - 08.2019
Training Coordinator
Cruise Automation
12.2016 - 08.2018
Bachelor of Science - Business Administration
Grand Canyon University
09.2016 - 09.2019
Associate of Arts - General Studies
Maricopa Community Colleges - South Mountain Community College
<ul>
<li>Led a team of three in the credit risk function for borrowers in North India.</li>
<li>Managed complete documentation process for corporate loans, ensuring accuracy and regulatory compliance.</li>
<li>Reviewed legal documents to verify compliance with internal policies and regulations.</li>
<li>Collaborated with legal counsel and relationship teams to close transactions promptly.</li>
<li>Resolved loan document discrepancies within policy framework, minimizing risks and delays.</li>
<li>Improved loan documentation processes, achieving a 99% accuracy rate.</li>
<li>Partnered with product and governance teams to refine banking products based on customer needs.</li>
<li>Directed relationship management efforts to enhance stakeholder engagement and process improvements.</li>
</ul> at Standard Chartered Bank<ul>
<li>Led a team of three in the credit risk function for borrowers in North India.</li>
<li>Managed complete documentation process for corporate loans, ensuring accuracy and regulatory compliance.</li>
<li>Reviewed legal documents to verify compliance with internal policies and regulations.</li>
<li>Collaborated with legal counsel and relationship teams to close transactions promptly.</li>
<li>Resolved loan document discrepancies within policy framework, minimizing risks and delays.</li>
<li>Improved loan documentation processes, achieving a 99% accuracy rate.</li>
<li>Partnered with product and governance teams to refine banking products based on customer needs.</li>
<li>Directed relationship management efforts to enhance stakeholder engagement and process improvements.</li>
</ul> at Standard Chartered Bank
<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br>
• Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br>
• Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br>
<br>
<strong>Compensation, Benefits & Payroll:</strong><br>
• Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br>
• Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br>
• Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br>
<br>
<strong>Policy Development & Compliance:</strong><br>
• Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br>
• Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br>
• Advised leadership on labor law updates and best practices in employee relations.<br>
<br>
<strong>Talent Acquisition & Onboarding:</strong><br>
• Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br>
• Managed international hiring, including visa processing, embassy coordination, and relocation support.<br>
• Optimized onboarding programs to ensure a smooth transition for new employees.<br>
<br>
<strong>Employee Relations & Engagement:</strong><br>
• Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br>
• Maintained accurate records for attendance, leave, and performance management.<br>
• Prepared employment contracts and offer letters in compliance with legal and company standards.<br>
<br>
<strong>Strategic HR Leadership:</strong><br>
• Collaborated with senior management to align HR strategies with business goals.<br>
• Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br>
</p> at Saudi Central Bank