Andrew Fonseca
Analyst
Summary
- Comfortable working within standard suites of software (Google/Microsoft) as well as learning any new proprietary software/tools required for role
- Knowledgeable in use of various WFM tools and software (Verint, Workday, Jira ticketing)
- Experience in various software testing in relation to autonomous vehicles and utilizing Linux command line interfaces
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Legal Process Coordinator
DoorDash
Tempe, AZ
01.2022 - Current
- Comfortable working within various suites of software (, ) as well as learning any new proprietary software/tools required for role
- Knowledgeable in use of various WFM tools and software (Verint, Workday, Jira)
- Experience in various software testing and utilizing Linux command line interfaces, Investigate and evaluate complex cases involving background of potential drivers to the DoorDash platform
- Utilize various support platforms and third party tools (Google Suite, Slack, Checkr) to resolve cases, including investigation of legal documents relating to various liens (Tax withholding and child support)
- Uber /
Real Time Analyst
Uber
Phoenix, AZ
02.2021 - 12.2021
- Monitor established thresholds for schedule adherence, online states, and off-work events utilizing Workday, Verint, and Jira tools
- Generate inclusive alerts to higher management for any type of situations that could disturb SLA’s or efficiency
- Partner with operations in recruitment of overtime/VTO to assist with managing intra-day staffing levels
Background Check Specialist
Uber
Phoenix, AZ
09.2019 - 02.2021
- Research background of potential driver partner to ensure eligibility to driver on the Uber platform while maintaining highest levels of confidentiality with given sensitive information
- Resolve complex partner onboarding issues using various support platforms (Checkr, Slack, Jira ticketing)
Autonomous Vehicle Operator
Nuro
Scottsdale, AZ
08.2018 - 08.2019
- Safely operated and troubleshoot the software and hardware components in relation to autonomous vehicles while utilizing Linux command line and other proprietary tools
- Experienced in receiving remote assistance via the Guardian team of operators
- Including constant and communication and feedback
- Completed routine software performance reports for newest software releases using structured road tests/real world situations, while simultaneously providing detailed log notes and accurate feedback to our engineers
Training Coordinator
Cruise Automation
Phoenix, AZ
12.2016 - 08.2018
- Administered exceptional vehicle safety and operations training in a classroom setting for all new oncoming AVTs (Autonomous Vehicle Trainers)
- Maintained complete database on training standards across all Cruise operations and ensured improvement opportunities were identified and statistical finding were reported to AV Ops HQ for evaluation
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Served as an ad-hoc Recruiting Coordinator for the Talent Acquisition team, scheduling phone and onsite interviews while providing a world class candidate experience.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ 09.2016 - 09.2019
Associate of Arts - General Studies
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ 08.2014 - 08.2016
Timeline
Legal Process Coordinator
DoorDash
01.2022 - Current
Real Time Analyst
Uber
02.2021 - 12.2021
Background Check Specialist
Uber
09.2019 - 02.2021
Autonomous Vehicle Operator
Nuro
08.2018 - 08.2019
Training Coordinator
Cruise Automation
12.2016 - 08.2018
Bachelor of Science - Business Administration
Grand Canyon University
09.2016 - 09.2019
Associate of Arts - General Studies
Maricopa Community Colleges - South Mountain Community College
08.2014 - 08.2016
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