Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Andrew Frane

Maple Grove

Summary

Dynamic Customer Service Advisor with a proven track record at Jiffy Lube, excelling in customer relations and retention. Skilled in dispute resolution and account management, I consistently deliver exceptional service, enhancing guest experiences and fostering loyalty. Adept at training and mentoring, I thrive in fast-paced environments while maintaining high-quality standards.

Overview

17
years of professional experience

Work History

Jiffy Lube

Customer Service Advisor
12.2014 - 12.2016

Job overview

creating a positive guest experience, customer retention, and providing the highest level of customer satisfaction.

Bradly Cyr

Construction Worker
02.2007 - 05.2014

Job overview

  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Gathered and disposed of worksite debris to remove safety hazards.

Scott Frane

Traffic Assistant
04.2000 - 08.2006

Job overview

Monitored shipment progress and ensured timely delivery.

Education

Cannon Falls High School
Cannon Falls, MN

High School Diploma from General Studies
05.2008

University Overview

Skills

  • Call center experience
  • Sales proficiency
  • Customer focus
  • Customer relations
  • Call center operations
  • Account updates
  • Schedule management
  • Account management
  • Research and due diligence
  • Dispute resolution
  • Assertiveness
  • Customer service excellence
  • Training and mentoring
  • Team building
  • Work order preparation
  • Quality assurance

Timeline

Customer Service Advisor
Jiffy Lube
12.2014 - 12.2016
Construction Worker
Bradly Cyr
02.2007 - 05.2014
Traffic Assistant
Scott Frane
04.2000 - 08.2006
Cannon Falls High School
High School Diploma from General Studies
Andrew Frane