Andrew Gaffke
Columbia,MO
Summary
I have more than 10 years experience in IT from MSP to data center smart hand support. I also have experience in facility environmental and power support as I have been the only data center employee at the Columbia satellite location for the past few years. The company is consolidating data centers in Kansas City and Oklahoma City so the Columbia location has been in the process of moving over the past several months and is almost finished. I am staying in the mid-Missouri area and am looking for a new opportunity with a good company. Thank you for your consideration.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Data Center Services Engineer
ISG
Columbia, MO
07.2019 - Current
- Originally when I was hired I was part of the network and compute/cloud teams to assist in both departments at the Columbia data center location. When the network and compute people left I additionally took on the Columbia DC facilities responsibilities including 24/7/365 on call by myself, managing vendors/carriers/customers onsite, installing/cabling new servers, switches, firewalls, packetshapers, etc.
- Daily ticket reporting in Connectwise to meet SLAs. I am also in charge of triaging/assigning all incoming tickets that come into our main DC board as well as RMM/Backup Alerts boards.
- Involved in collecting evidence, conducting virtual walkthroughs, SOP reviews, and meetings with our SOC2 auditors yearly.
- Work with VMWare and Citrix virtual environments for customers and our internal groups (MSP, MIS).
- Work with our Veeam environment to assist the backup team in daily checks using Automate/Screenconnect to connect to customer locations.
- Physical checks of all DC servers, AC units, and remote monitoring of our temperature/humidity NetBotz sensors, UPS readings, Logicmonitor alerts.
- AD administration onboarding/offboarding new employees.
End User Support Specialist
Infinitech Columbia
01.2019 - 05.2019
- Level I and Level II support for a wide range of clients in Windows and Mac environments
- Customer onboarding for new clients, documenting all technical equipment in the network, IP configuration for static network equipment, new equipment setups/configurations
- Remote and onsite support for PC/Mac/iPad/peripherals, firewalls, switches, and wireless
Systems Analyst
Lanit
04.2014 - 11.2018
- Technical support for 400-500 clients nationwide
- Onsite and remote support for virtual and traditional network infrastructures (PC/Mac/Linux)
- Desktop/Server configuration (hardware and software) and troubleshooting
Networking Contractor
Answer IT
01.2015 - 12.2015
- Technical support for nationwide hotel customers and staff
- Troubleshooting for PC/Mac/Linux/Android/Xbox/Playstation
- Network troubleshooting of multiple switches, routers, modems, and wireless
11B Infantry
101st Airborne, United States Army, Honorable
Ft. Campbell, KY
08.2001 - 12.2006
Education
Culinary Arts
L’Ecole Culinaire St
St. Louis, MO2013
Culinary Arts
Le Calabash Yzeures Sur
Loire Valley2013
Bachelors of Science - Information System Security
American Military University Online
2012
Skills
- Windows 7, 10, Server 2012r2, 2016, 2019, 2022 proficiency
- VMWare vSphere/vCloud and Citrix Administration
- Experience with Fortinet, Cisco servers/switches, Nimbles, Dell EMC PowerEdge, S2 Security, Netbotz, Connectwise, Automate, LogicMonitor, Auvik, IT Glue, Device 42, APC 20k & 80k UPS
- AD administration
- O365 administration
- SOC2 audit experience
- 2023 HIPPA Compliance cert
Accomplishments
- Secret Service Electronic Crimes Task Force
- US CERT (US Computer Emergency Readiness Team)
- FBI Infragard
- International Association of Crime Analysts
- Mid-America Regional Crime Analysis Network
Certification
- Computer Security – US Army
- INFOSEC Assessment & Evaluation Methodologies (IAM/IEM) – NSA
- Cyber Investigations – NW3C
- Analytical & Critical Thinking Skills – Homeland Security
- Foundations of Intelligence Analysis – Homeland Security
Timeline
Data Center Services Engineer
ISG
07.2019 - Current
End User Support Specialist
Infinitech Columbia
01.2019 - 05.2019
Networking Contractor
Answer IT
01.2015 - 12.2015
Systems Analyst
Lanit
04.2014 - 11.2018
11B Infantry
101st Airborne, United States Army, Honorable
08.2001 - 12.2006
Culinary Arts
L’Ecole Culinaire St
Culinary Arts
Le Calabash Yzeures Sur
Bachelors of Science - Information System Security
American Military University Online