Andrew Gagnon
Tampa,FL
Summary
Dynamic professional with many years of experience orchestrating first-class client services delivery. Poised and decisive with proficiencies in team leadership. Talented at driving client retention and satisfaction by elevating experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Client Services
Smith Wealth Advisory Group
Tampa, FL
02.2024 - Current
- Transitioned over 70 Families and $30M in Assets in a 6 Month Period
- Conducted regular meetings with clients to discuss their needs and expectations.
- Created and maintained comprehensive reports of all client activities.
- Researched competitive offerings within the market place.
- Cultivated relationships with clients by providing superior customer service.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
General Manager
Ciccio Restaurant Group
Tampa, FL
05.2018 - 09.2023
- Monitored daily operations to ensure adherence to established policies and procedures.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Conducted regular meetings with staff members to discuss operational issues.
- Managed relationships with suppliers to ensure timely delivery of products.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Arts - Restaurant And Food Services Management
University of Central Florida
Orlando, FL12-2015
Skills
- Relationship Management
- Client Relationships
- Brand Awareness
- Customer Satisfaction
- Time management skills
- CRM System Management & Development
Certification
- Florida Health & Life Insurance 215
Timeline
Director of Client Services
Smith Wealth Advisory Group
02.2024 - Current
General Manager
Ciccio Restaurant Group
05.2018 - 09.2023
Bachelor of Arts - Restaurant And Food Services Management
University of Central Florida
- Florida Health & Life Insurance 215
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