Owens Gollamandala

• Company Overview: Driving client success, building high-performing teams, and bridging the gap between complex technology and real-world client needs. Website: https://datahub.insure
• Lead client services strategy, reporting directly to the CEO and contributing to executive decision-making.
• Designed and implemented KPIs (e.g., CSAT, NPS) to track and elevate service quality.
• Built a high-performing team and communication infrastructure to scale service excellence.
• Guided client onboarding for key platforms like DataHub, driving adoption and satisfaction.
• Driving client success, building high-performing teams, and bridging the gap between complex technology and real-world client needs. Websites: https://www.empoweredmargins.com/ and https://datahub.insure

• Served as a strategic technical liaison for key accounts; optimized onboarding processes.
• Acted as an escalation point, resolving critical client issues with a mix of technical and interpersonal skills.
• Led cross-team collaboration for requirements gathering and solution delivery.

• Managed strategic accounts across geographies, with a focus on renewals, upsells, and customer retention.
• Delivered post-sales excellence through support, reporting, and training coordination.

• End-to-end ownership of enterprise project delivery: scope, budget, risk, communication, QA, and closure.
• Facilitated UAT cycles, feedback resolution, and final deployment for client satisfaction.

• Managed and oversaw SharePoint team, conducting regular meetings to monitor workflows and ensure timely task completion.
• Collaborated with customers to define needs and establish optimal SharePoint environments based on business objectives.
• Provided technical escalation expertise for complex SharePoint issues, ensuring effective resolution.

Developed high-performance team of SharePoint Administrators through hiring, evaluation, and training initiatives.

• Mentored junior administrators on deployment and tuning of SharePoint environments, acting as subject-matter expert.
• Conducted ongoing research on emerging technologies to stay informed about advancements in SharePoint solutions.
• Promoted adherence to standards, processes, and service level agreements to enhance operational efficiency.

• Managed SharePoint farm infrastructure, ensuring optimal performance and reliability.
• Executed application management and project implementation for seamless operations.
• Upgraded SharePoint versions and applied cumulative updates to enhance system stability.
• Delivered Level-III support and comprehensive end-to-end solutions for users.
• Administered SharePoint environments, contributing to technical architecture improvements.
• Facilitated change management processes aligned with ITIL standards.
• Utilized Remedy for incident and problem management, streamlining issue resolution.
• Led projects and teams using Agile methodology to improve delivery efficiency.

• Managed SharePoint Farm infrastructure and ensured optimal application performance.
• Led project implementation and conducted SharePoint version upgrades.
• Executed Service Pack and cumulative updates patching to maintain system integrity.
• Provided Level-III support and end-to-end solutions for user issues.
• Administered SharePoint environments, ensuring compliance with technical architecture standards.
• Facilitated change management processes in alignment with ITIL practices.
• Performed incident and problem management utilizing Remedy for effective resolution.
• Employed Agile methodology to enhance project coordination and delivery.

• Provided end-to-end support for company intranet and SharePoint administration.
• Led team in developing custom web parts and features to enhance functionality.
• Managed designer workflows to optimize productivity and efficiency.
• Delivered level 2-3 support for customer engagement portal, ensuring user satisfaction.
• Coordinated projects effectively, aligning resources with organizational goals.
• Administered databases to maintain data integrity and accessibility.
• Utilized Scrum methodology to streamline project execution and team collaboration.

• Initiated programming career with PHP, advancing to C# and specializing in SharePoint Development and Administration.
• Held diverse roles including Trainee, Junior Programmer, Developer, Senior Developer, Team Lead, and Project Lead.
• Managed client communication to ensure project alignment and satisfaction.
• Demonstrated expertise in SharePoint Server, SharePoint Designer, and database management.