Andrew Gallagher
Sunnyside
Summary
Customer-focused professional with expertise in customer service, healthcare support, technology assistance, and retail operations. Skilled in fostering positive interactions through effective communication and problem-solving in fast-paced environments. Proven ability to build rapport and deliver reliable support, enhancing team collaboration and meeting diverse needs.
Overview
6
6
years of professional experience
Work History
Information Technology Technician
Astria Health
Sunnyside, WA
11.2020 - 01.2022
- Responded to support requests through ticketing systems and followed up to ensure issues were resolved.
- Assisted staff across multiple departments, fostering a positive and service-focused environment.
- Responded to support requests via ticketing systems and ensured resolution through consistent follow-ups.
- Supported employees with Windows computers, Cerner healthcare systems, phone systems, and various technology needs.
- Assisted staff members across multiple departments while maintaining a positive and service-focused attitude.
- Built strong working relationships with staff by providing dependable assistance and clear communication.
- Worked collaboratively with coworkers and departments to improve daily operations.
Maintenance Technician
Astria Health
Sunnyside, WA
03.2020 - 11.2020
- Maintained safe, clean, and functional facilities to support healthcare staff and patient care.
- Collaborated with employees across multiple clinics to assess needs and deliver timely support.
- Worked with the Yakima County Health Department to help distribute PPE during COVID-19 response efforts.
- Adapted to changing priorities by facilitating facility changes and preparations.
- Displayed reliability and teamwork while assisting healthcare staff in a busy environment.
Sales Associate/Cashier
Big 5 Sporting Goods
Sunnyside, WA
05.2019 - 08.2020
- Provided exceptional customer service by welcoming customers, answering questions, and guiding them to products that fulfilled their needs.
- Established positive relationships with customers through engaging communication and a supportive demeanor.
- Executed cash transactions with precision, ensuring professionalism and meticulous attention to detail.
- Assisted with inventory, restocking, store organization, and maintaining an inviting shopping environment.
- Worked closely with team members to complete daily tasks and provide efficient service.
- Assisted with opening and closing responsibilities while supporting overall store operations.
Lifeguard
City of Sunnyside
Sunnyside, WA
05.2016 - 08.2017
- Created a safe and enjoyable experience for community members through attentive service and communication.
- Engaged with guests daily, addressing inquiries and fulfilling customer needs to enhance overall satisfaction.
- Ensured cleanliness and welcoming atmosphere of facility, contributing to positive visitor experiences.
- Demonstrated responsibility, awareness, and professionalism while working independently.
- Established trust with community members through reliable assistance and support during interactions.
Education
No Degree - Psychology Coursework
Heritage University
Toppenish, WA12-2026
Associate Degree - General Studies
Yakima Valley Community College
Yakima, WA06-2024
High School Diploma - undefined
Sunnyside High School
Sunnyside, WA06-2018
Skills
- Cerner Healthcare Systems
- Windows Systems
- Ticketing Systems
- Problem Solving
- Organization & Time Management
- Team Collaboration
- Customer Service Excellence
- Interpersonal Communication
- Professional Communication
- Active Listening
- Relationship Building
- Microsoft Word
- Problem-solving abilities
- Time management
- Reliability
Timeline
Information Technology Technician
Astria Health
11.2020 - 01.2022
Maintenance Technician
Astria Health
03.2020 - 11.2020
Sales Associate/Cashier
Big 5 Sporting Goods
05.2019 - 08.2020
Lifeguard
City of Sunnyside
05.2016 - 08.2017
High School Diploma - undefined
Sunnyside High School
Associate Degree - General Studies
Yakima Valley Community College
No Degree - Psychology Coursework
Heritage University