Alex Sandoval
Riverview,United States
Summary
Dedicated IT Support Technician with over 15 years of experience providing technical support, troubleshooting hardware and software systems, and ensuring seamless IT operations for organizations. Proficient in Mac and Windows environments, Google Workspace, Slack, Zoom, and Microsoft Azure/Intune for device enrollment. Strong background in system maintenance, network connectivity, and end-user support. Continuously advancing technical knowledge through cybersecurity and IT certifications, including CompTIA Security+, CySA+, and EC-Council CEH. Seeking to leverage my technical skills and customer-focused approach to support Underdog’s growing IT infrastructure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
INFORMATION TECHNOLOGY TECHNICIAN
Hillsborough Community College
03.2019 - Current
- Provide comprehensive installation and troubleshooting support for all Information Technology aspects at the institution, encompassing hardware and software
- Identify and resolve technical issues related to desktops, classrooms, administrative A/V equipment, servers, networks, operating systems, and applications
- Offer technical support to end-users, addressing hardware and software inquiries promptly
- Conduct end-user training on classroom technology, standard software, and complex IT topics
- Manage audio-visual, sound, and lighting equipment for classrooms and campus events
- Maintain operational records, reports, forms, and related documentation
WORKSTATION SUPPORT TECHNICIAN II
Florida Department of Transportation
03.2018 - 03.2019
- Performed advanced troubleshooting, installation, configuration, and user support for personal computers and peripherals, including software installation and upgrades
- Monitored Service Desk queue and resolved support tickets, documenting work performed and resolutions
- Collaborated on projects, such as the Personal Computer Replacement Project and Operating System Upgrade Project
- Supported software applications, including Microsoft Operating Systems and Office Suite
- Coordinated service calls and repairs for warranty and non-warranty items
- Monitored the technical operation of the high-speed data network
- Utilized advanced diagnostic tools to analyze and diagnose hardware and software errors
- Acted as a liaison to vendors' help desk personnel, internal technical teams, and external departments requiring technical support
- Demonstrated expertise in PC hardware and software configuration, computer networking, web browsers, and home networking
TECHNICAL CUSTOMER CARE REPRESENTATIVE
Spectrum Communications
04.2017 - 03.2018
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE - SOFTWARE ENGINEERING
Southern New Hampshire University
Manchester, NH07.2023
IT CYBER SECURITY -
New Horizons Computer Learning Center, Professional
Tampa, FL03.2016
Drafting -
Universal Technical Institute
Phoenix, AZ09.1999
Skills
- Hardware Configuration
- Ticketing Systems & Documentation
- Technical Support & Troubleshooting (Hardware & Software)
- End-User Training & Support
- Microsoft Azure & Intune Device Enrollment
- Security Solutions
- Database Concepts
- Software Installation
- Operating Systems Maintenance
- Networking Protocols
- Upgrading Client Systems
- Cybersecurity
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully streamlined device enrollment in organizational domains using Microsoft Azure and Intune, improving deployment speed and security for enterprise devices.
- Reduced the previous technicians average ticket resolution time by implementing best practices for troubleshooting hardware/software issues and optimizing ticket tracking systems.
- Leveraged CompTIA Security+, CySA+, and penetration testing expertise to enhance security protocols, reducing vulnerability risks and improving IT compliance across multiple organizations.
Certification
- CompTIA A+, COMP001021089688
- CompTIA Security+, COMP001021089688
- CompTIA CySA+, COMP001021089688
Current Enrollment
UWF CyberSkills2Work Program, Cyber Security Defense Analyst, 01/01/25 - 08/01/25, CompTIA SecurityX, Penetration Testing, AI and Machine Learning for Cybersecurity, CEH, and CIH
Timeline
INFORMATION TECHNOLOGY TECHNICIAN
Hillsborough Community College
03.2019 - Current
WORKSTATION SUPPORT TECHNICIAN II
Florida Department of Transportation
03.2018 - 03.2019
TECHNICAL CUSTOMER CARE REPRESENTATIVE
Spectrum Communications
04.2017 - 03.2018
IT CYBER SECURITY -
New Horizons Computer Learning Center, Professional
Drafting -
Universal Technical Institute
BACHELOR OF SCIENCE - COMPUTER SCIENCE - SOFTWARE ENGINEERING
Southern New Hampshire University
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